Delegates should have experience and or a recognised qualification in delivering training. Evidence of this must be provided in order to meet City & Guilds Criteria..
The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a training tool neglected due to many having had bad experiences of scenario/role play in the past. We aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer.
City and Guilds 1886 Award is suitable for those who work, or want to work as Trainers of:
The course will be delivered over three consecutive days, with completion of a pre-course assignment.
There are two units for this qualification:
Unit 1 – Understanding the Principles of Conflict Management
1) Assess and reduce the risk of violence in the work environment
2) Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
3) Identify post incident support and report the circumstances to provide information for personal and organisational learning
4) Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings
Unit 2 – Designing and delivering conflict management Scenarios
1) Design relevant and effective scenarios for training in Conflict Management
2) Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training
Assessment
The qualification is assessed through a series of mandatory assignments that are set by City and Guilds. All assignments are marked by tutors according to externally set marking criteria. A Synoptic Multiple choice assessment set by City & Guilds completes the award.
