One of the most important or dominant role within the security industry is the door supervision. The door supervisor is the only member of the security guard team, whom the customer will encounter at his first instance. The main aim of the door supervisor is to provide the safe, comfortable and tension free atmosphere where they work. It includes keeping the unwanted people away from the premises without causing any harm to the authentic customers who are there for just fun and to enjoy their day. This is important that no disturbance is created as it can be reflected in the relations with the customers. The door supervisors have a high profile job and hence it is required that they should carry out their responsibilities skillfully and intelligently.

Most of the time, The role of the door supervisors is quite straight. There main aim is to maintain the venue policies such as the minimum age limit for the entry and number of times, the dress code should be proper of the visitor, if any. If the visitor accomplishes all the required details he/ she should be let in with a warm welcome and it the visitor fails to fulfill the conditions he should be restricted politely, and the force should only be applied, if conditions get out of control. Other duties include keeping a check on fire safety requirements, occupancy limit and to protect the occurrence of deadlocks at the entrance and emergency exits.

Summarizing all this we can say that the role of the door supervisor is to keep order at the premises in the terms of law and safety of the visitors. For this a door supervisor needs to have the relevant knowledge of law, conflict resolution and the most important thing is, he should be good in dealing with the customers that is good communicating skills.

To regulate their duties perfectly, the door supervisors are to undergo the specific door supervising training course. Many security industry companies provide this course, SIA being the most recognized one. In the security industry, there are new challenges, encountered everyday, the SIA training assured that that are capable of doing there job effectively and efficiently. Apart from making them different from others in the industry, this course increase the confidence and the competence in the door supervisors. This course is the balance of the theoretical and practical approach, hence it develops the skills necessary for the successful regulation of the duties of the door supervision.

As the crime rates are increasing day by day, everyone is looking for the peace of mind. Hence for their security, they want to depend on someone who is qualified to take the responsibilities. Hence there are enormous jobs in the field of security industry. And with holding the SIA licence, it assures that the SIA licence holder is the right person for doing the job. This will provide the licence holder plenty of opportunities in the security field as without the SIA security licence, the Credibility and the capability of the individual can be questioned.

Door Supervision training course is designed to educate the door supervisors about the laws governing licensed premises, their management ethics and the best behavioral dealing with the common public. Under the licensing act of 2003, a premises License has been made compulsory, in order to accomplish any kind of Business activities. The licence will be issued by the local authority.

The course by the SIA on the door supervision deals with the different range of subjects that helps or make the individual capable to preform his job in the optimum level. The duration of the course is almost four days. The course include the Thirty classroom Hours and two hours of examination. This is split into two halves, the first one based on responsibilities and is entitled “Role and Responsibilities of Door Supervisors in the security Industry Environment.”. It starts with an introduction about the roles of the door supervisors, and extends to other ten modules, which on combination gives the complete understanding of all the legal requirements and entitlements associated with the Door Supervisor. The other modules include;

• Health and Safety measures.
• Actions at emergency conditions.
• The role and responsibilities of the door supervisor.
• Licensing law.
• Drugs Awareness.

This section covers the hypothetical considerations regarding the work of a door supervisor.

The second half of the course, is entitled “Conflict Management and Communication Skills”. This section includes the practical part of the course and deals with the communicating skills and the ability of the individual to handle the stress conditions. The main course involves in this half include:

• Assessing the cause of the violence and to reduce the risk.
• Communication skills.
• Identifying the Suspected behavior and take appropriate steps required.
• Taking post incident actions to provide the information for personal and institutional learning.

The course is designed to provide the framework of education, for those who want to excel there career in the field of the security industry, providing the relevant knowledge and skills to the candidates and most importantly giving the individuals, opportunities to develop the personal qualities and the attitude necessary for their success in the working life.

Additional training for the Door Supervisors can be achieved by the short courses offered.

The course an accomplished with he help of power point presentations, group work to help the candidate get the complete information and to take the maximum from the course. The other courses offered at SIA are Security Guarding course, Physical Intervention and CCTV course. All the SIA courses are structured in such a way so as to meet the demands of the workplace and the standards maintained by the law.