It goes without saying that the mere fact that you are employed or thinking about being employed as a Door Supervisor increases your risks of being subjected to violence within the workplace. The key task for Door Supervisors is to minimise the risk. Historically, the answer to minimising the risk was to have Door Supervisors who were big and burley. In essence, the Door Supervisor of yesteryear was there to scare off any trouble, but times have changed since then and now the security industry has worked hard to change the public perception of those employed within in it. Today’s security industry has become a professional organisation with increasing accountability placed upon security providers and Door Supervisors alike.
One of the key components in of the Security Industry Authority has been to implement an SIA Licence requirement which ensures that all of those employed in the industry have demonstrated their security skills through dedicated SIA training programs. The SIA training programs have been designed to teach and mentor Door Supervisors to minimise the risks of violence by engaging in a professional and respectable manner when dealing with the patrons who frequent the venues in which they are employed.
Anecdotal evidence from research has identified that Door Supervisors have one of the highest rates of being confronted with violence. The key word here is confronted as a savvy and professional Door Supervisor who has mastered the art of his profession by gaining accreditation after engaging in quality SIA training programs is left with the tools and resources to effectively disengage those looking to impart violence without actually engaging in violence themselves. A tactic which would be very unfamiliar to the Door Supervisor encountered years ago.
The SIA course has been designed to ensure that Door Supervisors have the necessary skills and attributes to deal with situations involving violence effectively and promptly so the situation can be deescalated. With more emphasis in security training being placed upon communication, interpersonal skills and accountability, the threat of violence for the Door Supervisor is quickly reducing in frequency.
The Security Industry has gone to great lengths to have SIA Training providers being drawn from the ranks within the industry so that real life experience can guide the way for future Door Supervisors. This coupled with the requirement to obtain an SIA licence ensures that Door Supervisors maintain accountability and continue to enhance the image of the Security Industry. The SIA training course for Door Supervisors has been carefully planned to ensure that each of the modules guides the Door Supervisor in the effective techniques which have been designed to not only reduce the incidents of violence towards Door Supervisors but to also guide Door Supervisors in portraying the image which is expected within the Security Industry.
