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Home » SIA courses » Conflict Management Training


SIA Conflict Management Training course

Conflict Management Training - City and Guilds 2886

This course is designed to provide qualified trainers with the skills and knowledge required to deliver Conflict Management training to security staff, in accordance with the requirements of the SIA for the purposes of licensing.

Delegates are required to hold a minimum Level 3 teaching qualification (e.g. the City and Guilds 7302 certificate) before they can be accepted onto this course. For a list of all the acceptable qualifications, please visit the SIA website: www.the-sia.org.uk.

Conflict Management Training Content

The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, door supervision or security guarding.

  • A distance learning phase, during which delegates conduct home study of the reference material
  • A workplace project, completed during the home study phase
  • Two day course to develop the knowledge gained during study and to practice scenario-based learning techniques
  • The course will be delivered over three consecutive days,culminating in a 40 question multiple-choice test.

There are two units for this qualification:

Unit 1 – Understanding the Principles of Conflict Management

  • Assess and reduce the risk of violence in the work environment.
  • Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.
  • Identify post incident support and report the circumstances to provide information for personal and organisational learning.
  • Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2 – Designing and delivering Conflict Management scenarios

  • Design relevant and effective scenarios for training in Conflict Management
  • Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Download Course Information


Conflict Management Course Details


£380 per delegate
Inhouse (We come to you) £2500
ex VAT for upto 6 delegates, £300
ex VAT each additional delegate.


3 Days


Courses available
Weekend: 8:30 – 7:30
Weekday: 9:00 – 5:30


Minimum Age requirement is 18


Practical assessment 40 question multiple-choice .


Results are available with in 10 working days of the exam 99% PASS RATE

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