Imagine you are on the job as a door supervisor. There is a queue, and it is starting to get restless. One group is obviously drunk and getting a bit loud and are arguing. What do you do? <\/p>\n\n\n\n
Well, the first thing is you won\u2019t worry. Your training for your Door Supervisor SIA licence<\/a> has equipped you with the skills to handle these situations. It has taught you to know that your actions can diffuse or aggravate a situation.\t \u2705 Conflict is when all parties perceive a threat. It does not matter if the threat is real or not. <\/p>\n\n\n\n \u2705 If ignored, a conflict situation just doesn\u2019t go away. It tends to fester.<\/p>\n\n\n\n \u2705 Responses to conflict situations are based on the perceptions of those involved.<\/p>\n\n\n\n \u2705 Conflicts create strong emotions in all those participating and bystanders.<\/p>\n\n\n\n \u2705 Conflict can provide a learning opportunity. To safely manage a potential or escalating conflict situation, you need to have knowledge of what is happening. Plus an awareness of your own reaction to handling the situation. With this info, you will have the ability to lessen the risk, reduce the tension and have options if further action is needed Once you hold your SIA licence, you are employed to keep the public and property safe. The door supervisor course<\/a>, from April 2021, <\/strong>will become a 6-day course with 4-units. \u2705 Unit 1: Working in The Private Security Industry<\/p>\n\n\n\n \u2705 Unit 2: Working as a Door Supervisor<\/p>\n\n\n\n \u2705 Unit 3: Conflict Management for The Private Security Industry<\/p>\n\n\n\n \u2705 Unit 4: Physical Intervention Skills for The Private Security Industry All units are broken down into segments that will give you knowledge about legislations appropriate to the industry\u2014awareness of what the job entails and the skill to carry out that job. The conflict management section of unit 3 includes \u2705 Avoiding conflict and reducing personal risk <\/p>\n\n\n\n \u2705 Defusing conflicts<\/p>\n\n\n\n \u2705 Resolving and learning from conflicts<\/p>\n\n\n\n \u2705 <\/strong>Application of communication skills and conflict management for Door Supervisors The SIA training courses help prevent unhelpful responses and replace them with other more professional, thought-out responses. Responses that show you can compromise or see the other person\u2019s viewpoint. The courses also train you to act in a calm, non-defensive and respectful manner. Providing you with personal resources so that you can move on past the conflict, not holding onto grudges or anger. The stress that can occur whenever you have to deal with conflict affects you. It is vital to learn your stress responses so that you can manage them effectively and professionally. Skills covered in our training sessions<\/strong> \u2705 Being able to read body language <\/p>\n\n\n\n \u2705 Accurately hear what someone is saying, sometimes hidden behind swearing or chants <\/p>\n\n\n\n \u2705 Increased awareness of your prejudices and reactions <\/p>\n\n\n\n \u2705 The ability to react quickly in a calm, efficient way Being able to communicate is another skill you will learn\u2014non-verbal skills as well as verbal. Learn to understand non-verbal communication and how your facial expressions and stance can help resolve a problem. Look more open, like not standing with arms folded and a stern expression on your face. Let your arms relax, avoid clenching your teeth, project a listening yet professional bearing. Use your judgement to see if humour will defuse a situation or aggravate it. All these are learnable skills that grow the more you use them and train them. \u2705 Find out what the problem or disagreement is about<\/p>\n\n\n\n \u2705 Act in a calm and relaxed manner<\/p>\n\n\n\n \u2705 Talk clearly and without irritation or anger in your voice and tone of language<\/p>\n\n\n\n \u2705 Ask what is happening from their point of view<\/p>\n\n\n\n \u2705 Ask them their suggestions for easing the tension<\/p>\n\n\n\n \u2705 Agree on the best way to move past the problem<\/p>\n\n\n\n \u2705 Agree on who does what to reach a resolution<\/p>\n\n\n\n \u2705 Continue to monitor the situation – presenting a calm yet firm presence Unfortunately, we cannot always resolve a conflict or disagreements. Some require more input, like calling in more support. If you can see that a breach of the peace or an assault is about to occur, you can use physical intervention. The law states that you can only use reasonable force. To understand the law and its implications, Unit 4 of the SIA training course covers all aspects of physical interventions. Want to know more about what training for an SIA licence<\/a> in the private sector involves? Check out this video<\/a>. Are you ready to face the future, working in the security industry?<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n To find the latest security jobs, check out our Jobs Board,<\/a> which has 1,000+ jobs from the UK\u2019s best security companies. <\/p>\n\n\n\n <\/p>\n\n\n\n If you\u2019re on the hunt for a security job on the go, download the GuardPass app for all the latest jobs and more. The GuardPass App is available for download on the Apple App Store<\/a> or on the Google Play Store<\/a>. <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n\n\t\t\t\t\t\t
<\/p>\n\n\n\nA Quick Conflict 101 Round-Up<\/h2>\n\n\n\n
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<\/p>\n\n\n\nConflict Management – Security Personnel<\/h2>\n\n\n\n
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<\/p>\n\n\n\nManaging Your Reactions<\/h2>\n\n\n\n
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<\/p>\n\n\n\nTips For Reducing A Tense Situation<\/h2>\n\n\n\n
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<\/p>\n\n\n\nLooking for jobs?<\/h2>\n\n\n\n