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Home  » Terms & Conditions

Terms & Conditions

The following describes the terms on which Get Licensed offers you access to our services.

Introduction

Welcome to Get Licensed. By using Get Licensed (including Get-licensed.co.uk and its related sites, services and tools), you agree to the following terms with Get Licensed LLC. If you have any questions, please refer to our help section.This Agreement is effective on April 1, 2015, for current users, and upon acceptance for new users.

Definitions

The following definitions have the same meaning whether they are singular or plural.

’Student' means a customer who reserves and/or books one or more Services offered on the Website

'Events' means the offering of bookings to training events.

'Get Licensed' means Get Licensed LLC

'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.

'Rules and Restrictions' means the terms and conditions applicable to the Suppliers (Training Providers) with whom the Customer has concluded the contract at the time of booking the course, not with Get Licensed.Click here to read the Service Agreement carefully.

'Service' means a service offered on the Website, such as the booking of training services and assessment services with approved training providers.

'Supplier' means a supplier of Services, such as a trainer, tutor or training provider/centre.

'Website' means the www.get-licensed.co.uk and related websites.

Scope

Before you may become a member of Get Licensed, you must read and accept all of the terms in, and linked to, this User Agreement and the Get Licensed Privacy Policy. We strongly recommend that, as you read this User Agreement, you also access and read the linked information. By accepting this User Agreement, you agree that this User Agreement and Privacy Policy will apply whenever you use Get Licensed sites or services, or when you use the tools we make available to interact with Get Licensed sites and services.

These General Terms of Service apply to offering and providing of the Services by Get Licensed LLC operates the Website which acts as an interface between the Customer and the various Training providers.

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions.

The General Terms and Conditions can be changed by Get Licensed LLC at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Get Licensed LLC on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Booking via the Website

The Customer’s legal authority

The Website helps the Customer to find training products and to make the necessary reservations, and acts as an interface in the transactions involved with the Suppliers. The Customer must be at least 18 years old, be legally authorised to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Get Licensed LLC and the Suppliers or to the other functionalities of the Website.

In these Terms, "we" means Get Licensed LLC and "you" means the person or business that purchases delegate places on classroom courses at the training providers premises and/or private courses on your premises, as set out in the invoice. Get Licensed does not provide the courses, Training Provider does, so your contract is with them, not with Get Licensed. We just process the payment for a fee from the learning provider. We (the booking platform) take no responsibility for the standards of training supplied by its recommended training providers who are approved by UK Awarding Organisations. Any issues regarding the standard of training should be forwarded to the relevant training provider not to Get Licensed LLC who act as the referral organisation not the training supplier. Your training providers details are available on the website and will be provided to you upon booking of your course via email and SMS message.

Using Get Licensed

While using Get Licensed sites, services and tools, you will not:

  • post content or classes in an inappropriate category or areas on our sites and services;
  • violate any laws, third party rights or our policies
  • use our sites, services or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services or tools;
  • fail to deliver payment for a class purchased by you, unless the provider has changed the class's description after you purchased, a clear typographical error is made, or you cannot authenticate the providers identity;
  • fail to deliver a class purchased from you, unless the student fails to meet the posted terms, or you cannot authenticate the student's identity;
  • manipulate the price of any class or interfere with other users' listings;
  • circumvent or manipulate our fee structure, the billing process, or fees owed to Get Licensed;
  • post false, inaccurate, misleading, defamatory, or libelous content (including personal information);
  • take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off of the sites or using it for purposes unrelated to Get Licensed);
  • transfer your Get Licensed account (including feedback) and User ID to another party without our consent;
  • distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Get Licensed, or the interests or property of Get Licensed users;
  • export or re-export any Get Licensed tools except in compliance with the export control laws of any relevant jurisdictions;
  • copy, modify or distribute rights or content from the Get Licensed sites, service or tools or Get Licensed's copyrights and trademarks; or harvest or otherwise collect information about users, including email addresses, without their consent.

Abusing Get Licensed

Get Licensed and our users work together to keep our sites and services working properly and safely. Please report problems, offensive content, and policy violations to us.Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to our sites and their content, services and tools, delay or remove hosted content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, conducting off-Get Licensed transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue Get Licensed sites, services or tools.

Electronic Communications

Visiting http://www.get-licensed.co.uk or sending emails to Get Licensed constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Get Licensed is not responsible for third party access to your account that results from theft or misappropriation of your account. Get Licensed and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Get Licensed does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use http://www.get-licensed.co.uk only with permission of a parent or guardian.

Admission

In order to secure your course you must pay Get Licensed LLC or the training provider appropriate costs in full, or subject to agreement, in part, with the remainder due before the course start date.

Customers may apply for a place on the course with our training providers via the website interface and pay premium price on the day of training course to the training provider. However a reservation without payment is not a confirmation of enrolment. Customers will be allowed to join the training depending on the size of the class room available, if the class room is full, customers maybe asked to attend the following course.

Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

Payment can be made by Visa, MasterCard, cheque or bank transfer. Bank details are available upon request.

Get Licensed LLC reserves the right to change prices without notice.

It is a requirement for the student to communicate effectively in English, to comply with this the trainer will assess your level of your English before the start of the course, if this requirement is not met you will not be allowed to attend the course.

Cancellation/Refund Policy

If you need to cancel or amend the course booking
  • If you need to cancel or amend a confirmed booking, cancellation/amendment charges may incur.
Rescheduling your course
  • If you are unable to attend on the scheduled course date reserved, you must notify Get Licensed and/or the Training Provider prior to the course start date. If you do, we will agree to reschedule the course date with you for any course date within the next 6 months, at the same location, subject to availability. There will be a fee of £90 for this.
Insufficient ID brought to the course and lateness
  • It is a legal requirement to have ID on you at all time during your training. If you do not bring the required IDs to your course, you will need to be rescheduled onto another course and you will be charged a £90 rescheduling fee.
  • If you are going to be late to the course, you must contact Get Licensed and/or your training provider immediately. If you a going to be substantially late to the course, you will have to be rescheduled onto another course. You will be charged a £90 rescheduling fee for this.
Cancelling your course
  • If you need to cancel your course, you will not receive a refund.
  • If you have paid a deposit and fail to notify of non-attendance, you are not eligible for a reschedule. The you will not receive a reimbursement of your deposit and the remaining payment will be due.
  • In the event of non-attendance where payment has been received, you will not be eligible for a refund.
  • If you have to cancel your course due to a medical reason, we would require evidence i.e Doctor's letter. A handling and administration fee of £60 would be charged or deducted from your refund amount when your require a refund due to a medical reason.
Cancellations to courses by the Training Provider
  • If a Training Provider cancels a course, you are eligible for a full refund for the cancelled course.
Discounted courses
  • We operate a no refund and no cancellation policy for discounted courses.



Pass Plus
What is Pass-Plus?

Pass-Plus is a bolt on insurance that entitles you to unlimited retakes at no extra cost.

Pass-Plus can be added to any SIA course to give you peace of mind for the duration of your course.

With Pass Plus

Unlimited Retakes - £29 (one off fee)

Without Pass Plus

Retake - £45 per retake

Get Licensed complies with the law and operates the following refund policy in respect of the cancellation of individual course bookings.

If a course is run exclusively for a Corporate Customer - at a training provider's premises, on a customer site or any other alternative venue - the same refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.

 

If the training provider changes your course

In the unlikely event it becomes necessary to change your course, in total or in part, we will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of:

Accepting the changed arrangements;
Or purchasing another course from us (and paying or receiving a refund in respect of any differences);
Or cancelling your course and receiving a full refund of all payments made.

Outcome of Training

Assessments are marked by the training provider's awarding organisation, and results are made available in 14 working days of sitting the exam, there may be a further delay in exam results by the awarding body. The results are provided by the training provider and can also be checked online.

Get Licensed LLC will not be liable for any kind of loss in case of a delay in result by the training provider or their nominated awarding organisation.

Student Protection

Students and Training Providers share the responsibility for making sure purchases facilitated by Get Licensed are exciting, rewarding and hassle-free. We strongly encourage students to work with training providers before opening a claim relating to a purchase.We require Get Licensed training providers to comply with our resolution process. Students and providers permit us to make a final decision, in our sole discretion, on any claim that a student files with Get Licensed under the Get Licensed Student Protection Policy. If we resolve a dispute in the student's favor, we will refund the student for the full cost of the training (including any applicable taxes), and we will require the provider to reimburse us for the amount due to the student. Without limiting the foregoing, providers may not have to pay a reimbursement for a Get Licensed claim if they provide sufficient documentation (for example, proof that the training was as described). Training Providers agree to allow us to debit their monthly account balance for amounts due to students. If training providers do not provide Get Licensed with a valid reimbursement method, we may collect amounts owed using other collection mechanisms, including retaining collection agencies. We may also suspend or restrict training providers from selling on our sites until payment is made.

Correcting Mistakes in Payments to Students or Training Providers. We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the erroneous student or training provider refunds or reimbursements.

Fees and Services for Training Providers

Joining Get Licensed and listing training courses is free. We do charge a fee per booking. You have an opportunity to review and accept the fees that you will be charged based on your particular Fee Schedule, available within your account information. Changes to that schedule are effective after we provide you with at least fourteen days' notice by posting the changes on the Get Licensed site. We may choose to temporarily change the fees for our services for promotional events (for example, free listing days) or new services, and such changes are effective when we post the temporary promotional event or new service on the sites.Unless otherwise stated, all fees are quoted in GBP. Fees will be debited from your monthly account balance. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms. (This includes charging other payment methods on file with us, retaining collection agencies and legal counsel, and for accounts over 180 days past due).

Content

a. Definition. For purposes of these Terms of Service, the term “Content” includes, without limitation, videos, audio clips, written posts and comments, information, data, text, photographs, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, “Content” also includes all User Content (as defined below).

b. User Content. All Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively “User Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. You acknowledge that all Content, including User Content, accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom. You may delete or remove your User Content, either yourself or through a request made to one of our employees or affiliates. When your User Content is deleted, it will be removed from the Services. However, you understand that any removed User Content may persist in backup copies for a reasonable period of time (but will not following removal be shared with others).

c. Notices and Restrictions. The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.

d. Use License. Subject to these Terms of Service, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for personal, non-commercial purposes. Use, reproduction, modification, distribution or storage of any Content for other than personal, non-commercial use is expressly prohibited without prior written permission from us or from the copyright holder identified in such Content’s copyright notice. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right.

e. License Grant. By submitting User Content through the Services, you hereby do and shall grant us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Content in connection with the Site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds). You also hereby do and shall grant each user of the Site and/or the Services a non-exclusive license to access your User Content through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content. For clarity, the foregoing license grants to us and our users does not affect your other ownership or license rights in your User Content, including the right to grant additional licenses to your User Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights, or any other intellectual property or proprietary rights.

f. Availability of Content. We do not guarantee that any Content will be made available on the Site or through the Services. Further, we have no obligation to monitor the Site or the Services. However, we reserve the right to (i) remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms of Service), or for no reason at all and (ii) to remove or block any Content from the Services.

Limitation of Liability

You will not hold Get Licensed responsible for other users' content, actions or inactions, or courses they list. You acknowledge that we are not the training provider. While we may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee the quality, safety or legality of classes advertised, the truth or accuracy of users’ content or listings, the ability of educators to offer classes, the ability of students to pay for classes, or that a student or training provider will actually complete a transaction or return a class purchase.

Further, we cannot guarantee continuous or secure access to our sites, services or tools, and operation of our sites, services or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services and tools.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to (a) the full cost of the training course (including any applicable tax) and its original costs, (b) the total fees (under Get Licensed Fees and Services) you paid to us in the 12 months prior to the action giving rise to the liability, or (c) £100.

Access and Interference

The sites contain robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to Get Licensed by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the sites for any purpose without our express hand written permission.Additionally, you agree that you will not:

take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the sites without the prior express written permission of CourseHorse and the appropriate third party, as applicable; interfere or attempt to interfere with the proper working of the sites, services or tools, or any activities conducted on or with the sites, services or tools; or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the sites.

Listing Conditions

By listing a class on Get Licensed’s sites, you agree to pay Get Licensed’s fees for such, assume full responsibility for the content of the listing and class offered, and accept the following listing conditions: When you list a training course on Get Licensed’s sites, your listing will be posted on Get Licensed’s sites and can be viewed in your account. Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances), so Get Licensed can’t guarantee exact listing durations.