Managed end-to-end vehicle sales process from initial enquiry to handover, ensuring a premium customer experience

Built and maintained strong client relationships to drive repeat business and referrals

Consistently achieved and exceeded monthly sales targets across new and used vehicles

Identified upsell opportunities including finance, insurance products, paint protection, and accessories

Delivered tailored product presentations and test drives aligned to customer needs

Negotiated deals effectively to maximise profitability while maintaining customer satisfaction

Maintained accurate records of customer interactions and pipeline using CRM systems

Proactively generated leads through outbound calls, follow-ups, and digital engagement

Collaborated with finance and aftersales teams to deliver a seamless customer journey

Ensured full compliance with FCA regulations and dealership standards