Terms & Conditions

The following definitions have the same meaning whether singular or plural.

Events: means the offering of bookings to training events.

Get Licensed: Get Licensed Limited, registered in England, Company no. 07154333, whose registered office is at 36 Scotts Road, Bromley, England, BR1 3QD.

General Terms and Conditions: means these general terms and conditions for booking and use, as amended from time to time.

Partner: a person such as a trainer, tutor or training provider providing training on behalf of Get Licensed.

Service: means a service offered on the Website, such as the booking of training and assessment services.

Student or Buyer: a customer who reserves and/or purchases /books one or more Services offered on the Website. as set out in the invoice.

We or us: Get Licensed.

Website means www.get-licensed.co.uk and related websites.

You: a Student/Buyer.

Before you may become a Get Licensed user, you undertake that you have read and accepted all the terms in, and linked to, these General Terms and Conditions, and also the Get Licensed Privacy Policy. We strongly recommend that, as you read this Terms of Service, you also access and read linked information. By accepting these General Terms and Conditions, you agree and accept that these General Terms and Conditions and the Privacy Policy will apply whenever you use a Website or services, or when you use the tools we make available to interact with Get Licensed sites and services.

These General Terms of Service apply to offering and providing of the Services by us.

We may amend these General Terms and Conditions at any time without prior notice, although such changes will not apply to bookings that we have already accepted. It is therefore essential that you read, save and/or print a copy at the time you place a booking.

The Website helps you find training products and to make training reservations, and acts as an interface with the Partners. You must be at least 18 years old, be legally authorised to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of all persons included in a booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use.

You are responsible for your activities on the Website (financially or otherwise), including the use of your username and password. You warrant and undertake that the information you (or some other person on your behalf) enters on the Website is accurate.

If you use the Website in a fraudulent way or in conflict with these General Terms and Conditions we may refuse you access to the Services and/or to Website functionalities.

Visiting a Website or sending emails to us constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on a Website, satisfy any legal requirement that such communications be in writing.

While using our Website, services and tools, you undertake not to:

• Post inappropriate content;
• Violate any laws, third party rights or our policies
• Use our Website, Services or tools if you are not legally capable of entering binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our Website, Services or tools;
• fail to pay for training you have bought, unless we change the class's description after your purchase, or have made a material typographical error;
• Circumvent or manipulate our fee structure, the billing process, or fees owed to Get Licensed;
• Provide false, inaccurate or misleading personal information;
• Take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off of the sites or using it for purposes unrelated to Get Licensed);
• Transfer your Get Licensed account (including feedback) and User ID to another party without our consent;
• Distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
• Distribute viruses or any other technologies that may harm the interests or property of us or other users;
• Copy distribute rights or content from the Website, service or tools or Get Licensed copyrights and trademarks; or harvest or otherwise collect information about users, including email addresses, without their consent.

We and our users work together to keep our sites and services working properly and safely. Please report problems, offensive content, and policy violations to us.

Without limiting other remedies, we may limit, suspend or terminate our Website and/or Service and user accounts, prohibit access to our Website and its content, Services and tools, or delay or remove hosted content, and take technical and legal steps to remove users from the Website if we reasonably think that they are creating problems or possible legal liabilities, infringing third party intellectual property rights, or acting inconsistently with the letter and/or spirit of our policies (for example, and without r users we reasonably believe are harassing our employees or other users). We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue Get Licensed sites, services or tools.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that we are not responsible for third party access to your account that results from theft or misappropriation of your account. We reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Get Licensed does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may access our Website and Services only with parent’s or guardian’s permission.

In order to secure your course you must pay us in full in advance (or, if we agree, in agreed tranches, but in any event in full before your training begins. If you do not pay us in full before your training begins, you will not be permitted to begin training).

You may apply for a training place via the Website interface. A reservation without payment does not confirm your enrolment. Enrolment is normally complete on payment but you accept and understand that if the training you wish for on a particular date is already fully booked, you will be unable to attend on that particular date and must choose a later date.

You can pay by Visa, MasterCard, cheque or bank transfer (please ask for our bank details if you need them).

We reserve the right to change prices without notice.

It is a condition of your booking that you can communicate effectively in English, with an ability to clearly, accurately, and fluently express yourself, and if necessary we may assess your level of your English before your training starts. If we reasonably think that your level of English is insufficient you will not be allowed to attend the course. In such cases, you can either re-book the course, with a rescheduling fee of £170, or if you wish to receive a refund, we shall refund you your payments less a handling and administration fee of £150.

• The EasyApply service is our processing of your licence application and fees associated with the application.
• When using EasyApply, you must start your application process within 30 days of purchase by providing the requested information.
• You must return any documents sent to you for review or signatures within 10 working days of receiving them.
• Get Licensed reserves the right to cancel the EasyApply application if the initial application is not completed within 30 days of purchase or if the required documents are not sent back within 10 working days.
• If your EasyApply application is cancelled, Get Licensed does not pay a refund.

Discounted courses

In general we apply the policies below in respect of rescheduling and cancellation. However, for discounted courses we operate a no refund and no cancellation policy, unless it is we who have cancelled or the reason for your cancellation are substantial and relevant medical reasons. Our rescheduling policies do apply to discounted courses.

Rescheduling your course

• If you cannot attend on your scheduled date, you must notify us before then. If you do, we will reschedule the course date with you for any course date within the next 6 months, at the same location, subject to availability.
• You must send your reschedule request to us either by telephone or email at least 48 hours before the start of the course. We only allow up to two reschedules per booking. You will be required to complete a new booking if you do not attend the course within 6 months of the initial course start date.
• If you do not attend your course and do not notify us or reschedule it, you must make and pay for a new booking if you wish to take the course in the future.
• Unless you have purchased the Gold or Platinum package (see below), we shall charge you £170 for rescheduling.
• If you have purchased the Gold package, you can reschedule your course for free, but ONLY IF you reschedule your course at least 72 hours before your course start date/time. If you reschedule to a course starting within 72 hours, we shall charge the standard £170 reschedule fee.
• If you have purchased the Platinum package, you can reschedule your course for free but ONLY IF you reschedule your course at least 24 hours before your course start date/time. If your course is starting within 24 hours, we shall charge the standard £170 reschedule fee.

Insufficient ID brought to the course, lateness

• It is a legal requirement to have an ID on you at all times during your training. If you do not bring the required IDs to your course, you must reschedule to another course and we shall charge a £170 rescheduling fee.
• If you are going to be late to the course, you must contact us immediately. If you are going to be substantially late to the course, you reschedule to another course, and we shall charge a £170 rescheduling fee.
• If you do not complete the pre-course e-learning, you will not be allowed to complete the course, you will be sent home on the first course day, and we shall charge a £170 rescheduling fee if you wish to attend a new course.

Cancelling your course

• All bookings are non-refundable except as set out in this section.
• If you wish to cancel your booking, you must reach out to us via telephone or email within 14 days of your booking. In such cases, we shall refund you your payments less a handling and administration fee of £150. You cannot cancel a booking if the booked course starts before the 14 days elapse. Alternatively, you can reschedule (see above).
• If you have paid a deposit and do not notify us of non-attendance without rescheduling (see above), you will cease to be eligible for a reschedule, and we shall not refund you.
• If we have received your payment, and do not notify us of non-attendance without rescheduling (see above), you will cease to be eligible for a reschedule and you will not be eligible for a refund.
• However, if you have to cancel your course due to a relevant and substantial medical reason, you must provide evidence such as a doctor's letter. If we agree that such medical reason is relevant and substantial enough to prevent you attending, we shall refund you less your payments less a handling and administration fee of £150.

Our cancellation of your course

• If we cancel your course, you are eligible for a full refund for the cancelled course, or a free reschedule.
• If on the course we conduct an English literacy test and you do not pass, we shall refund your payments less a handling and administration fee of £150.

Our changing your course

Occasionally, we need to change the date/time/place of courses. If we need to do so, in total or in part, we will notify you as soon as is reasonably possible of such changes. You can then either:

• accept the new arrangements;
• purchase another course from us (paying, or receiving a refund, in respect of any differences); or
• treat us as having cancelled your course and receive a full refund.

Corporate/In-house courses

• Courses arranged to train candidates from the same organisation fall in this category if paid for directly by that organisation. We must receive payment in full at least five working days before the course start date.
• All such bookings are non-refundable (either in full or in part) if the customer cancels or does not pay the total due amount in full. The refund and rescheduling terms above apply if the customer cancels.

Whatever Happens Protection terms

If you are unable to complete or attend your training due to late arrival, illness, incorrect ID documents, invalid EFAW certificate, or incomplete e-learning, you can contact us within 12 hours of the course start time to reschedule once for free (normally £170). This also applies to no-shows.

Note: This feature must be added at the point of purchase.

Exclusions:

• Not valid for failing English or EFAW assessments.
• Not valid if removed for disciplinary reasons.

• You must attend the resit session you book. If you do not attend the resit session on time, we shall not refund your fees.
• You may not attend a resit until you have attended the whole of your course, including the examination on the last day. 'Resit' does not include any add-on courses, such as Emergency First Aid at Work, English Assessment, Handcuff training, or any online e-Learning courses.
• If you cannot attend a booked resit then you must notify us at least 72 hours before the resit.
• 'Unlimited' resits are unlimited as to number, but not as to non-attendance, time, availability, , or frequency
• Attendance: if unlimited resits are included in your package, you must attend each resit that you book as a condition of future resits continuing to be available. If you do not attend a resit that you have booked then you forfeit the right to any further resits as part of your package, and we shall charge £100 for each further resit.
• Time and availability: if you have purchased unlimited resits via the Gold and Platinum packages, you must take all resits within 12 months of the date you purchased the course, or before the Awarding Body introduces new course material, whichever is sooner. If you book a resit that is 12 months from the date of purchase, we shall charge a £100 resit fee. As regards availability, the Awarding Body normally introduces new course material and exam content every five years. Unlimited resits can only be claimed against the resit relating to the specific course material and exam taken. It is your responsibility to check with the Awarding Body to ascertain the period after which old course resits are no longer valid or available.
• Frequency: we can only schedule resits alongside existing course dates at your course location. Please review the frequency of courses in your location so you have an understanding of potential resit frequency.

Assessment results are normally available to you within 14 working days of sitting the exam. You can check your results online. We are not liable for any kind of loss in case of a delay in publishing your results or any delay by the Awarding Body.

Same Day Results: Provisional results are available exclusively for multiple-choice exams taken through our app. For practical assessments, results are processed by the Awarding Body and are generally released within 7 working days. Please note that these timeframes are indicative and may vary due to unforeseen circumstances or delays beyond our control.

You and we share responsibility for making sure your purchases are exciting, rewarding and hassle-free. We strongly encourage you to work within our complaint resolution process to deal with any complaint before starting any claim. As regards that resolution process, we shall make a final decision, in our sole discretion, on any complaint that you raise with us under the Get Licensed Training Guarantee Policy that you can find here. If we resolve a dispute in your favour, we will refund your full cost of the training (including any applicable taxes).

We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used.

We work hard to ensure our prices are the lowest you'll find online for the same course. If you find the same course advertised by us cheaper elsewhere, talk to a member of our team now and we may offer you a price match, if the exact same course is available elsewhere at a lower price.

a. Examination Fees:

As part of certain vocational training courses, an examination fee is charged to cover the cost of assessments provided by an external examination body, Qualhub Limited. This examination fee is treated as a disbursement, meaning Get Licensed collects the fee on behalf of the examination body and passes it directly to them. No markup or profit is made by Get Licensed on this fee.

b. VAT Exemption:

The examination fee is exempt from VAT, as Qualhub Limited is a VAT-exempt, not-for-profit organisation. Therefore, VAT is not charged on the examination fee portion of the course. VAT will, however, be applied to the training portion of the course at the standard UK rate.

c. Non-refundable Examination Fees:

Examination fees are non-refundable once paid, as they are immediately allocated to the examination provider. Any refunds or cancellations made by the customer will apply only to the training portion of the course fee and will exclude the examination fee.

d. Course and Fee Breakdown:

Upon booking, you will receive a detailed invoice showing a clear breakdown of the training fee and the disbursement for the examination fee, including the VAT treatment. The invoice will specify that the examination fee is VAT-exempt and the training fee is subject to VAT at the applicable rate.

MoneyWise Warranty terms

If you fail your exam three times, you are eligible for a full refund of your course fee under the MoneyWise Warranty.

Note: To take advantage of the MoneyWise Warranty, you must select a package that includes this warranty at the time of purchase.

• The refund does not cover any additional services or materials purchased outside the standard course package.

• If you require reading or writing assistance during examinations you will need to contact us at least 12 weeks before any course start date. We will need to arrange permission from the Awarding BODY, and arrange a reader for you, for which you must provide an assessment letter. In order to obtain this letter you will need to visit the nearest British Dyslexia Association Centre to be officially assessed. Further information can be found here.

• We have no liability for other users' content, actions or inactions. While we may help facilitate the resolution of disputes through various programs, we do not no control those who provide classes on our behalf other than to ensure that they meet the Ofqual criteria
• We are not liable for any loss or damage you may suffer that results from your not following any instructions given by us or our subcontractors and agents on our behalf..
• Further, we cannot guarantee continuous or secure access to our sites, services or tools, and operation of our sites, services or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services and tools.
• Regardless of the previous paragraphs, if we are found to be liable in respect of any matter under our agreement with you, our liability to you or to any third party is limited to the total fees you paid us in the 12 months before the event giving rise to the liability. Nothing in this agreement limits any liability which cannot legally be limited, including liability for: (a) death or personal injury caused by negligence (b) fraud or fraudulent misrepresentation, and (c) consumer statutory rights.

a. Definition. For purposes of these Terms of Service, the term “Content” includes, without limitation, videos, audio clips, written posts and comments, information, data, text, photographs, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, “Content” also includes all User Content (as defined below).

b. User Content. All Content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively “User Content”), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. You acknowledge that all Content, including User Content, accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to you or any other party resulting therefrom. You may delete or remove your User Content, either yourself or through a request made to one of our employees or affiliates. When your User Content is deleted, it will be removed from the Services. However, you understand that any removed User Content may persist in backup copies for a reasonable period of time (but will not follow removal be shared with others).

c. Notices and Restrictions. The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.

d. Use License. Subject to these Terms of Service, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable licence to use (i.e., to download and display locally) Content solely for personal, non-commercial purposes. Use, reproduction, modification, distribution or storage of any Content for other than personal, non-commercial use is expressly prohibited without prior written permission from us or from the copyright holder identified in such Content’s copyright notice. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right.

e. Licence Grant. By submitting User Content through the Services, you hereby do and shall grant us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable licence to use, edit, modify, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Content in connection with the Site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds). You also hereby do and shall grant each user of the Site and/or the Services a non-exclusive licence to access your User Content through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content. For clarity, the foregoing licence granted to us and our users does not affect your other ownership or licence rights in your User Content, including the right to grant additional licences to your User Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licences to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights, or any other intellectual property or proprietary rights.

f. Availability of Content. We do not guarantee that any Content will be made available on the Site or through the Services. Further, we have no obligation to monitor the Site or the Services. However, we reserve the right to (i) remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms of Service), or for no reason at all and (ii) to remove or block any Content from the Services.

The sites contain robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to Get Licensed by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the sites for any purpose without our express hand written permission. Additionally, you agree that you will not:

take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the sites without the prior express written permission of CourseHorse and the appropriate third party, as applicable; interfere or attempt to interfere with the proper working of the sites, services or tools, or any activities conducted on or with the sites, services or tools; or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the sites.