A Control Room Operator is primarily responsible for providing Customer Support Services, carrying out alarm management, CCTV Monitoring and Technical Administration. Usually, the shifts of a Control Room Operator rotate in a 4 on 4 off basis.
While some companies only require candidates to have a CCTV Licence in order to be eligible for the job role, some employers seek those who have additional licences such as the Security Guard or Door Supervisor Licence.
Start a successful career as a Control Room Operator by following these steps:
This is the first step to become a Control Room Operator.
The course consists of two multiple choice exams and a practical assessment.
You can apply for your licence through the postoffice after passing the course
Once you have your licence, you can start applying for Control Room Operator jobs in your area
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The day to day responsibilities of a Control Room Operator can vary slightly depending on the company that you are working for. However, some of the most common responsibilities include;
Control Room Operators are expected to act as Customer Service to a wide range of clients, so make sure that you’re comfortable with providing technical assistance.
The average salary of a Control Room Operator can vary depending on experience, seniority and the company that you are working for.
Just Starting Out
You will typically make around £9.00 to £10.00 hourly, depending on your previous experience and qualifications.
Once you have gained experience working as a Control Room Operator, you can usually expect to make anywhere between £10.00 to £12.00 hourly. However, this often comes with more responsibility and perhaps holding additional SIA Licences.
If you have years of Control Room Operator experience, you may obtain a position that requires you to manage a team. With responsibilities like this, you can typically earn anywhere around £15.00 hourly.