Control Room Operator

As a Control Room Operator, you will have many duties that include but are not limited to things like Customer Support Services, alarm management, CCTV Monitoring and Technical Administration. Some of your duties may also see you scheduling the rotation of security officers, as well as monitoring check-ins from the rest of the team who may be out on patrol and reporting back. You will also have the responsibility of providing backup through communication to other security officers who may radio in if they detect suspicious activities. Some of your work may also require you to write various reports of events that occurred during your shift. You will join a team considered the communication hub of the security team and will respond to incoming calls as well as dispatch calls. You will be expected to be great at multitasking as you will be responsible for many parts of communication within your security team.

Wage rate hourly


Typical hours

20 to 48 hours a week usually includes weekends


SIA CCTV Licence

Total cost

Between £350 and £450 including your licence fee
Download Free Career Guide
Instant eLearning access

Get FREE access to eLearning course materials instantly after you book

Money Wise Warranty

Get a full refund if you don’t like the course. Terms apply.

£0 booking fee

We never charge any booking or hidden fees

Top-rated training

Over 90% of our customers pass the exam in the first attempt.

Hire SIA Licensed Professionals

Open a business account and get access to 1000s of verified security professionals.

Learn more

Train now, pay later

Book now and pay in instalments ranging from 6 weeks to 3 months. No interest, no hidden fee!

Find Your Nearest Course
Your go-to app for online learning, mock exams and job search in security.
Download the app on your phone
Apps Store Play Store
Top Rated Downloads
download guard app

Here to help

We are open 6am to 6pm on weekdays and 9am to 6pm on weekends. If you need help outside these hours, visit our help page to find answers to the most commonly asked questions.

⚠️ FOMO Alert

Get the latest news, tips and offers to your inbox

Certifications and Validations

image image image image image

Payment options

Cards accepted

Interest-free instalments