Control Room Operator

A Control Room Operator is primarily responsible for providing Customer Support Services, carrying out alarm management, CCTV Monitoring and Technical Administration. Usually, the shifts of a Control Room Operator rotate in a 4 on 4 off basis.

Wage rate hourly


Typical hours

20 to 48 hours a week usually includes weekends


SIA CCTV Licence

Total cost

Between £350 and £450 including your licence fee

How to become a Control Room Operator

To become a Control Room Operator, you must first obtain an SIA CCTV Licence. To obtain this you need to complete the SIA CCTV Operator Training course.


While some companies only require candidates to have a CCTV Licence in order to be eligible for the job role, some employers seek those who have additional licences such as the Security Guard or Door Supervisor Licence.

Become a Control Room Operator

Start a successful career as a Control Room Operator by following these steps:

Book your CCTV Operator Training course

This is the first step to become a Control Room Operator.

Pass the course

The course consists of two multiple choice exams and a practical assessment.

Apply for your SIA Licence

You can apply for your licence through the postoffice after passing the course

Apply for jobs in your area

Once you have your licence, you can start applying for Control Room Operator jobs in your area






3 years

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Typical job description and responsibilities

The day to day responsibilities of a Control Room Operator can vary slightly depending on the company that you are working for. However, some of the most common responsibilities include; 

  • Receiving Incoming Calls
  • Monitor Control Room Systems
  • Provide Customer Service when Necessary 
  • Handle Crisis and Emergency Situations with Confidence
  • Ensure all Safety and Emergency Procedures are followed
  • CCTV Monitoring


Control Room Operators are expected to act as Customer Service to a wide range of clients, so make sure that you’re comfortable with providing technical assistance.

How much does a Control Room Operator actually earn

The average salary of a Control Room Operator can vary depending on experience, seniority and the company that you are working for. 


Just Starting Out

You will typically make around £9.00 to £10.00 hourly, depending on your previous experience and qualifications. 



Once you have gained experience working as a Control Room Operator, you can usually expect to make anywhere between £10.00 to £12.00 hourly. However, this often comes with more responsibility and perhaps holding additional SIA Licences. 



If you have years of Control Room Operator experience, you may obtain a position that requires you to manage a team. With responsibilities like this, you can typically earn anywhere around £15.00 hourly.

Which personality traits suit this career the most

  • Team Player
  • Multitasker
  • Attention to Detail
  • Trustworthy
  • Punctual
  • Dedicated

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