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Front of House Officer
The role of a Front of House Officer requires you to deliver an accurate and pleasant experience for all visitors and staff that are present within your facility This role requires a high level of customer service, attention to detail and professionalism.
Wage rate hourly
£9
£15
Starter
Experienced
Typical hours
20 to 48 hours a week usually includes weekends
Requirements
SIA Security Guard or Door Supervisor Licence.
Total cost
Between £350 and £450 including your licence fee
How to become a Front of House Officer
To become a Front of House Officer you must first obtain a Door Supervisor or SIA Security Guard licence.
To get an SIA Door Supervisor Licence, you will need to successfully attend the 6 day course, as well as pass all of the multiple-choice exams and practical assessments. The SIA Door Supervisor Course starts at £249.99 and has a licence fee of £190.00, which is valid for three years.
To get an SIA Security Guard Licence, you will need to successfully attend the 3 day course, as well as pass all 3 of the multiple-choice exams. The SIA Security Guard Training Course starts at £159.99 and has a licence fee of £190.00, which is valid for three years.
In addition to holding an SIA Licence, it is often necessary to have a high level of Customer Service experience and to be able to communicate well both orally and in written language.
Become a Front of House Officer
Start a successful career as a Front of House Officer by following these steps:
STEP ONE
Book your Door Supervisor/Security Guard course
This is the first step to become a Front of House Officer.
STEP TWO
Pass the course
Both courses consist of multiple choice exams and the Door Supervisor includes a physical assessment.
STEP THREE
Apply for your SIA Licence
You can apply for your licence through the postoffice after passing the course
STEP FOUR
Apply for jobs in your area
Once you have your licence, you can start applying for Front of House Officer jobs in your area
COURSE PRICE FROM
£149.99
LICENCE FEE
£190
VALID FOR
3 years
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Typical job description and responsibilities
The typical responsibilities of a Front of House Officer can vary slightly depending on the company that you are working for. However, some of the most common responsibilities include;
- Assisting Staff and Contractors
- Visitor Management
- Answering Incoming Calls
- Taking Responsibility for the Switchboard when required
- Provide flawless Customer Service
- Handle Crisis and Emergency Situations with Confidence
The role of a Front of House Officer revolves heavily around Customer Service, so you will need to ensure that you have the dedication and empathy that is required to properly carry out the tasks at hand.
How much does a Front of House Officer actually earn
The average salary of a Front of House Officer can vary depending on experience, seniority and the company that you are working for.
Just Starting Out
You will typically make around £9.00 to £10.00 hourly, depending on your previous experience and qualifications.
Mid-Level
Once you have gained experience working as a Front of House Officer, you can usually expect to make anywhere between £10.00 to £12.00 hourly. However, this often comes with more responsibility.
Senior
If you have an impressive background in Customer Services and prior experience as a Front of House Officer, you can typically earn anywhere from £13.00 to £15.00 hourly.
Which personality traits suit this career the most
- Trustworthy
- Multitasker
- Attention to Detail
- Empathetic
- Punctual
- Dedicated
Certifications and Verifications
