The role of a Front of House Officer requires you to deliver an accurate and pleasant experience for all visitors and staff that are present within your facility This role requires a high level of customer service, attention to detail and professionalism.
To become a Front of House Officer you must first obtain a Door Supervisor or SIA Security Guard licence.
To get an SIA Door Supervisor Licence, you will need to successfully attend the 6 day course, as well as pass all of the multiple-choice exams and practical assessments. The SIA Door Supervisor Course starts at £249.99 and has a licence fee of £190.00, which is valid for three years.
To get an SIA Security Guard Licence, you will need to successfully attend the 3 day course, as well as pass all 3 of the multiple-choice exams. The SIA Security Guard Training Course starts at £159.99 and has a licence fee of £190.00, which is valid for three years.
In addition to holding an SIA Licence, it is often necessary to have a high level of Customer Service experience and to be able to communicate well both orally and in written language.
Start a successful career as a Front of House Officer by following these steps:
This is the first step to become a Front of House Officer.
Both courses consist of multiple choice exams and the Door Supervisor includes a physical assessment.
You can apply for your licence through the postoffice after passing the course
Once you have your licence, you can start applying for Front of House Officer jobs in your area
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The typical responsibilities of a Front of House Officer can vary slightly depending on the company that you are working for. However, some of the most common responsibilities include;
The role of a Front of House Officer revolves heavily around Customer Service, so you will need to ensure that you have the dedication and empathy that is required to properly carry out the tasks at hand.
The average salary of a Front of House Officer can vary depending on experience, seniority and the company that you are working for.
Just Starting Out
You will typically make around £9.00 to £10.00 hourly, depending on your previous experience and qualifications.
Once you have gained experience working as a Front of House Officer, you can usually expect to make anywhere between £10.00 to £12.00 hourly. However, this often comes with more responsibility.
If you have an impressive background in Customer Services and prior experience as a Front of House Officer, you can typically earn anywhere from £13.00 to £15.00 hourly.