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Frequently asked questions

a course name below to see the most frequently asked questions and their answers.

This course is for individuals wishing to obtain the SIA Door Supervisor Licence and work in the following front-line roles:

  • Corporate Security Guarding
  • Manned Guarding
  • Retail Security Guarding 
  • Site Security 
  • Music or Sporting Event Security 
  • Nightclub / Restaurant Security 
  • Shopping Centre Security 
  • Loss Prevention Officer
  • Office Building Security Guarding
  • and more...
You book and pay using your credit card or debit card securely online or over the phone. You can also pay via bank transfer. Please contact us if you would like to make the payment via bank transfer. 

 

You can find and book the nearest course online using our course finder or by calling us on 0207 078 7259.

We have helped over 300,000 people get licensed and find work.

Benefits of booking your course with us:

  • Join a growing community of security professionals
  • Wide-choice of training providers, locations and course dates
  • Premium 24/7 Customer Experience
  • 0% Booking Commission 
  • 100% Money-Back Training Guarantee 
  • Instant Refund if the training course is cancelled 
  • Access to CV Builder and Job Board to help you find work fast

Results are published online within 10-14 working days after your examination date. You will be notified by SMS and email when they are ready to view - in the rare case your results are delayed, we will always keep you informed.

Certificates are usually dispatched 7 days after successful course completion. Please contact us via chat or phone - if it has been over 14 days so we can verify your address and arrange for a replacement. 

Please note, you don't need a certificate to apply for your SIA Licence. 

No, you do not need your certificate to apply for the SIA Licence. Your details are passed on to the SIA when you pass the course.

The remarkable thing about the Door Supervisor Licence is that it allows you to work as a Security Guard and a Door Supervisor. 

That means - you can work in retail security, nightclubs and events with a Door Supervisor Licence. Sweet!

Yes. the Door Supervisor course includes some distance learning which you must complete before you attend the classroom training.
 
You can access the e-learning here.

It is a regulatory requirement to do an identity check for all security-related qualifications. Therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

  • Two passport size photos
  • Original passport of any nationality or UK photo Drivers Licence
  • Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.

Note: You will not be able to sit the exam if you do not have the correct ID Documents. (Government Requirement)

Your booking confirmation email will include full contact details of your training provider. 

Let's investigate - first, let's check your SPAM folder, emails can occasionally land in there. You should have also received an SMS message containing joining instructions. 

If you don't find the email in your SPAM, we may have a wrong email address for you. Please contact us via chat or phone, so we can verify your email address and re-send you the booking confirmation email. 

We are obsessed with customer satisfaction and take ALL complaints very very seriously. If you are unhappy with our service (booking experience, customer service etc) please let us know and we will do everything we can to help you. 

If you are unhappy about any aspect of your training course, exam or trainer - you must first contact the training provider and follow their complaints procedure.  

You can also send us the complaint, and we can forward it to the training provider on your behalf.  However please note, our involvement will be very limited.

 

Yes, we make sure all training providers are fully approved and compliant. 

No - the course is provided by your training provider and not by Get Licensed. Get Licensed is a booking platform to find and book training courses with approved training providers.

Good question! - training courses are same-price or cheaper on Get Licensed website. We will price-match if you find them cheaper elsewhere.

Courses booked with Get Licensed are also covered under the Get Licensed 100% Money-Back Training Guarantee. 

We hate it when training providers have to cancel a course - but it can happen for reasons outside our control. If your course is cancelled - we will offer you an alternate date, if that date is not suitable we will offer you an instant refund. 

Most people pass this course without any problem - at times, some people fail one or more units of the course but don't you worry, you are in safe hands with Get Licensed. Our Flexi+ package allows you to do unlimited re-takes at no extra cost. ??

You can apply for your SIA Licence as soon as you have passed your course. For more information watch the full video

 

The SIA Licence is only valid in the UK. You will not be able to use the SIA Licence for work in any other country. 

Unfortunately, we do not accept ILA Funding.

The course fee does not include the licence fee. The licence application fee of £210 is payable to directy to the SIA when applying for the licence - which is valid for three years.

The need for quality training of Closed Circuit Television (Public Space Surveillance) Operatives has long been recognised. Too often a highly sophisticated system has been carefully planned, expertly installed and commissioned with little or no thought given to the training of those people responsible for its use. This three-day course is designed to assist companies in the provision of basic job training that meets the SIA requirements for licensing. Delegates will gain an in-depth understanding of the current legislation pertinent to their work and invaluable knowledge relating to the purpose and principles of CCTV surveillance systems.

This course is appropriate to new entrants to the industry; people transferring from other security functions, as well as those, whose job includes some elements of Closed Circuit Television (Public Space Surveillance), and existing security staff requiring a qualification in order to apply for an SIA licence.

On completion of this course, candidates will have achieved the required level of knowledge and understanding in the areas listed.
You can book the course online (Click here to Book Online) or by calling us on 0845 838 7074.
Yes you can pay using your credit card or debit card on the internet, and over the phone, however we do not accept card payments at the venue.
If you fail the CCTV exam, you may resit for the exam at an extra cost of £45.
Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  

 

Certficates are dispachted 4 - 6 weeks after successful course completion via Royal Mail. We aim to post your certificate within 2 days after receiving it from your training provider. We will send you an email once we have dispatched your certificate. If you opted for Secured Delivery, your certificate will be posted with a service requiring your signature.

 

No, you do not need your certificate to apply for SIA Licence.
You can apply for SIA Licence as soon as you have your result.
Yes, this course involves hands-on experience working with CCTV systems.
We aim to notify you the same day your training provider forwards us your result. You can check your result ONLINE from our website by entering your email adress and post code. However If you cannot see your result, please call us on 0845-838-7074

If your name is spelt incorrectly on your certificate, please contact us and we will forward your query to your training provider. You would be required to send the certificate back along with a copy of your ID. Name changes can take between 3-4 weeks to be resolved once you have sent the certificate with an appropriate form of ID i.e driving licence or passport

A new certificate can be ordered at an extra cost of £25. If you opted for Secured Delivery, a new certificate will be provided free or charge. Please note it may take between 3-4 weeks for a new certificate to be processed.
E-Learning is mandatory and must be completed before the course by logging on to http://learn.get-licensed.co.uk.
It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

Two passport size photos

Original passport of any nationality or UK photo drivers licence

Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.
If you have completed your Door Supervisor or Security Guard training after August 2010 and have the new QCF qualfication, you will be exempt from the Unit 1 - Working in the Private Security Industry unit.
A link to an online handbook will be provided
Your training provider will depend on your location and the particular course you've booked. You can view the training provider details when booking the course via our course finder or by viewing the joining instructions once you have booked the course. 
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed.
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.

Yes. Both the Door Supervisor and CCTV courses listed by Get Licensed are SIA approved.

No. Get licensed is NOT a training provider. Get Licensed is a free booking service that helps you find affordable quality courses

Booking your courses directly from the training provider is more expensive than booking through Get Licensed. 

You can contact get licensed by phone, email and chat. Our chat service is available 24 hours a day 7 days a week

To send us an email or access the live chat feature, simply click the green support tab or chat icon on our homepage. If you prefer to speak to someone via telephone, you can reach us on 0207 078 7259

In the unlikely event of your course being cancelled, you will be offered a full refund

Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  

Should you fail your course, you will have the option to retake the failed module at a later date.

You can apply for your SIA license as soon as you receive your results. For more information on how to apply for your license, please visit http://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx

The SIA license is only valid in the UK. You will not be able to use the SIA license for work in any other country

To work as a SIA Close Protection Operative (CPO) or Bodyguard (BG) in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).

One of the requirements of the SIA licence is that you hold a recognised qualification, and the Level 3 Close Protection Operative meets the requirement for the SIA Licence.

The SIA Close Protection course is run over fourteen days and has 140 hours of tuition and 1.5 hours of exams. The exams consist of one multiple-choice paper.

A Close Protection licence is required when guarding one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others. This applies if your services are supplied for the purposes of or in connection with any contract to a consumer.

NOTE: If you work as a Close Protection Operative, Door Supervisor or Security Officer without an SIA licence you are liable up to a fine of £5000 and/or up to 6 months in prison. For more information on SIA licensing or the SIA Door Supervisors course please call us for details.

We run the Close Protection Operative course in London and Manchester.

New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004. Everyone will need to undertake the SIA training to be able to apply for the SIA licence.

Exemptions may apply if appropriate qualifications from a recognised Awarding Body were obtained less than three years ago. Please call us for full details.
The SIA recognised Level 3 Close Protection Operatives will enable you to apply to the SIA for a Door Supervisor licence, and by obtaining this SIA licence you will increase your employment opportunities.

You can work as a Close Protection Operative, Door Supervisor or Security Officer.

Although the course syllabus will provide you with the basic knowledge needed to pass the exams, our instructors will also demonstrate to you the real life practicalities of being a SIA Close Protection Operative, SIA Door Supervisor or SIA Security Guard, so that when you eventually start work you will feel much more confident in your new role.
14 Days Close Protection
17 Days Close Protection  + First Aid at Work
You can pay a deposit to secure your place. The remainder of the fee will be required before the course is due to commence. 

Close Protection Operatives or Bodyguards can make anywhere between £20 - £40 an hour depending on the contract. Some CPO's working in war zones can make upto £500 per day.

Get Licensed only outsources training to quality training providers. However if you are not satisfied with the service provided by your training provider please contact us and we will investigate the matter.

Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  

Anyone working as a First Aider must attend this course.

FAW course runs for 3 days.

Employers have an obligation under the Health and Safety (First Aid) Regulations 1981 and Approved Code of Practice (ACOP L74, Second Edition) to make adequate and appropriate first aid provision for their workforce.

It is recommended that someone is able to undertake first aid duties at all times when people are at work.

Your First Aid at Work certificate is valid for 3 years, after which you will have to attend a refresher course.

Employers are required to carry out an assessment of first aid needs. This involves consideration of:

  • Hazards and risks in your workplace
  • The number of employees
  • Accident history
  • Distribution of the workforce
  • Employees who are lone workers or need to travel as part of their role
  • Annual leave – we recommend you appoint an additional first aider to cover absences

 The HSE has proposed the table of risk shown below

 

 

 

 

 

 

 

 

 

Health & Safety Executive recommendations on First Aiders in the workplace

 

 

 

 

 

 

 

 

Category of risk

Numbers employed at

Suggested number of first aid

 

 

Any locations

Personnel

 

 

 

 

 

 

 

 

 

 

Low Hazard

Less than 25

At least 1 Appointed person

 

eg offices, shops

25-50

At least 1 first aider trained in EFAW

 

libraries

More than 50

At least 1 first aider trained in FAWfor every 100 employed (or part thereof) 

 

 

 

 

 

 

 

 

 

 

 

 

 

Higher Hazard eg light engineering and assembly work, food processing, warehousing extensive work with dangerous machinery or sharp instruments, construction, chemical manufacture or work involving special hazards* such as hydrofluoric acid or confined spaces

 

 

 

 

 

 

 

 

 

 

 

 

Fewer than 5

Appointed Person** - At least one

 

 

 

 

 

 

 

5-50

At least 1 first aider trained in EFAW or FAW depending on the type of injuries that might occur

 

 

 

 

 

 

 

 

 

 

More than 50

At least 1 first aider trained in FAW for every 50 employed (or part thereof)

 

 

 

 

 

 

 

 

 

 

 

 

* Additional training may be needed for first aiders to deal with injuries resulting from special hazards

 

 

 

 

** Where first aiders are shown to be unnecessary, these is still a possibility of an accident or sudden illness, so you should consider providing qualified first aiders

 

*** The type of injuries that might arise in working with those hazards identified, will influence whether

 

After completing a final written and practical assessment successful candidates receive an HSE approved certificate valid for three years.

This course is legally compliant with the current Health and Safety (first aid) Regulations 1981. Upon successful completion of this three day course, first aiders receive certification to allow them to practise for three years after which a re-qualification course becomes necessary. It is strongly recommended that you update your skills by taking an annual refresher.

A replacement certificate can be issued for £20.

The First Aid at Work course is a comprehensive three day course that covers everything you need to know to be the official first aider in your company. It is especially useful for companies that are in high risk sectors or have many employees.

The Emergency First Aider at Work is a one day courser that is better suited to low risk environments and companies with few staff.

Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  

The Personal Licence award is a nationally recognised qualification designed for anyone authorising the retail sale of alcohol in licensed premises including


* Pubs
* Bars
* Hotels
* Restaurants
* Off Licences
* Supermarkets
* Convenience stores
* Sports & Social Clubs
* Entertainment establishments
* Nightclubs
* Leisure parks
* Casinos
* Any other venues where alcohol is sold

40 multiple-choice questions test at the end of the course.

Results usually take 10 working days. Once the results are announced, you will be notified via email and SMS message to check them online. 
 
 
Get Licensed offers nationwide NCPLH/APLH training at the cost of £119, which includes all training materials and examination cost.
After passing your PLH course, you will have to contact your local council to apply for your licence. A Personal Licence application at present costs £37.00. You will also need to pay for a criminal records check. If you do this online via Disclosure Scotland it will cost £22.00
All personal licences issued after the 1st of April 2015 run indefinitely unless cancelled, forfeited or surrendered. 
Classroom courses are held at our centres in London, Birmingham, Manchester and Leeds followed by an exam, for the convenience of our attendees they also have an option to complete the e-learning and attend the exam only in any city near them.
If you have selected an exam only location it is mandatory for you to complete the e-learning. Details of this can be found in the joining instructions email sent once booked.
As we use a number of trainining providers depending on your location and training course, information regarding your training provider is available at time of booking or by viewing the joining instructions once booked.
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.
Yes, you may work as a security guard if you hold a Security guard licence, however will not be allowed to work as a Door Supervisor if you hold a security guard licence.

This makes Door Supervisor course more valuable.

Tesco/Asda and now most shopping centres are licenced premises reducing the possibility of working at different sites.

To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).

One of the requirements of the SIA licence is that you hold a recognised qualification, and the Level 2 Award in Security Guarding is the requirement for the SIA Licence.

The SIA Security Guarding course is run over three days and has 22 hours of tuition with 2 hours of exams. The exams consist of three multiple choice papers with pass marks of 70% and a physical intervention assessment.

NOTE: If you work as a Security Guard under contract with a security company without an SIA licence you are liable to a fine and/or prison time. For more information on SIA licensing or the SIA Security Guard course please call us for details.
New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004. WIll need to undertake the SIA training to be able to apply for the SIA licence

The SIA recognised Level 2 Award for Security Guarding  will enable you to apply to the SIA for a Door Supervisor licence, and by obtaining this SIA licence you will increase your employment opportunities.

Although the course syllabus will provide you with the basic knowledge needed to pass the exams, our instructors will also demonstrate to you the real life practicalities of being a SIA Security Guard, so that when you eventually start work you will feel much more confident in your new role.

You can book the course online (Click here to Book Online) or by calling us on 0845 838 7074.
 
Yes you can pay using your credit card or debit card on the internet, and over the phone, however we do not accept card payments at the venue.
Yes, you may pay on the day in cash, however you will not be entitled for the Online Discount.
Yes, the course is £20 cheaper if you book and pay online atleast 4 weeks in advance.
Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  
Certficates are dispachted 4 - 6 weeks after successful course completion via Royal Mail. We aim to post your certificate within 2 days after receiving it from your training provider. We will send you an email once we have dispatched your certificate. If you opted for Secured Delivery, your certificate will be posted with a service requiring your signature.
No, you do not need your certificate to apply for SIA Licence. You can apply for SIA Licence as soon as you have your result.
E-Learning is madatory and must be completed before the course by logging on to http://e.get-licensed.co.uk.
 
It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

Two passport size photos

Original passport of any nationality or UK photo drivers licence

Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.
A link to our handbook is provided in the booking email. You can also purchase the handbook if you would like a paper copy.
 

 

Your training provider will depend on your location and the particular course you've booked. You can find the training provider information when booking the course either via our course finder or by viewing the joining instructions once booked.
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed.
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.

The Basic Handcuff training course runs for 5 hours

No, this course is not a legal requirement, but it will enhance your qualifications within the security sector

The Basic Handcuff course is an interactive course where learners are assessed on the course. There are no exams for this course. Certificates will be given once the tutor is satisfied with each students ability to successfully demonstrate his/her knowledge of handcuff training.

Yes, this course is very good for anyone working as Doormen or Security Guards. The Basic Handcuff course teaches you the skills on how to successfully and safely apprehend someone.

The cost of the course ranges between £120 - £140. There are always monthly discounts availble for all Handcuff courses. Please feel free to contact Get Licensed for more information on any discounts.

Booking your courses directly from the training provider is more expensive than booking through Get Licensed.

Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  

Get Licensed are proud to provide you with a ‘Faster Results’ service for selected courses and locations. Receive your results within just 5 working days after your course is completed. Our aim is to notify you on the same day the training provider sends us your results. Your results will be available online and we’ll also send you an SMS to inform you when your results are available.  

Yes. Both the Door Supervisor, Upskilling and CCTV courses listed by Get Licensed are SIA approved.

No. Get licensed is NOT a training provider. Get Licensed is a free booking service that helps you find affordable quality courses

Booking your courses directly from the training provider is more expensive than booking through Get Licensed.

You can contact get licensed by phone, email and chat. Our chat service is available 24 hours a day 7 days a week

To send us an email or access the live chat feature, simply click the green support tab or chat icon on our homepage. If you prefer to speak to someone via telephone, you can reach us on 0207 078 7259

If you purchased a Flexi course and informed us that you are unable to join before the course started, we will able to book you on any other date of your choice. If you purchased a Saver course, you would be required to pay a £90 rescheduling fee to book onto another course.

In the unlikely event of your course being cancelled, you will be offered a full refund

The results of your course are released within 10-14 business days from the last day of your course.

Should you fail your course, you will have the option to retake the failed module at a later date.

Pass Plus is a bolt on insurance bundle which entitles you to unlimited retakes at no extra cost. Pass Plus can be added on to any SIA course ensuring you peace of mind during your course.

With Pass Plus

Maximum Allowed Retakes  - £29 (one off fee)

Without Pass Plus

Retake          - £45 per retake

You can apply for your SIA license as soon as you receive your results. For more information on how to apply for your license, please visit http://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx

Accessing the online exam couldn't be easier. All you need is a computer (or laptop) with a webcam and a steady internet connection.

So that you can take the exam you will also need Google Chrome installed.

Don't worry our learning specialist are always on hand to help you should you have any issues.

With the online exam your results will be available the next day. If you take your exam at a test centre the results will take longer to be available. 

Of course! Your data and security are really important to us. All information used during your exam is kept on a secure server and only accessed by your Training Provider and the Awarding Body

The course is a mixture of video lectures, mock exam questions and a handbook. We know that everyone learns at their own pace so it's hard to say how long the course will take.

We are here to support you through every step of your Online Personal Licence Course. Our Learning Specialists are always on hand if you need any help. 

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