Customer Service Charter

At Get Licensed we are dedicated to serving our customers with integrity, excellence, and a commitment to your satisfaction. Our Customer Charter outlines the principles that guide our interactions and the standards we uphold. We have recently been awarded the Customer Service Excellence Award and are consistently working to excel at our service delivery.

We put our customers at the centre of everything we do. Your needs, concerns, and feedback drive our decisions and actions.

We are committed to Customer Service that is:

  • Guided by our organisation's values
  • Delivered by skilled, motivated, empathetic and courteous staff

We pledge to communicate openly and honestly. We provide clear and accurate information about our services, pricing, and policies.

You can count on us to deliver consistent and reliable services. We meet deadlines, honour commitments, and strive for excellence in all aspects of our business. We aim for you to always know where you are in any process, you feel supported, and know the next steps.

We respect your privacy and protect your data. We adhere to strict security measures to safeguard your personal and confidential information. Please see our Privacy Policy for further info.

Our team is dedicated to providing top-notch service. We invest in continuous training and development to ensure our staff is knowledgeable and capable. Please see our Quality Policy for further info.

We are committed to responding promptly to your inquiries, concerns, and feedback. Your voice matters, and we value your input. Please feel free to contact us here.

In the rare event of an issue, we are dedicated to resolving it efficiently and fairly. Our goal is to find solutions that meet your needs. Please see details of our Complaints policy in our Terms We will ensure that:

  • Every effort will be made in resolving your issue as soon as possible.
  • Every effort will be made in resolving your issue as soon as possible; You will be contacted and advised of the course of action to be taken in 2 business days.

We continually seek ways to innovate and improve our services. Your feedback helps us evolve and adapt to better serve you. We encourage you to share your thoughts, suggestions, and concerns with us at any time. Your insights help us grow and improve.

We are mindful of our environmental impact and strive to operate sustainably. We support responsible practices that benefit our planet.

We actively engage with and contribute to the communities we serve. We believe in giving back and making a positive difference. Please read more about us here.

We value your feedback - if you have any questions, concerns, or feedback, please don't hesitate to reach out to our Customer Support team at 0207 078 7259

Thank you for choosing Get Licensed. We are proud to serve you and look forward to exceeding your expectations.

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Here to help

We are open 6am to 6pm on weekdays and 9am to 6pm on weekends. If you need help outside these hours, visit our help page to find answers to the most commonly asked questions.

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