Security Concierge

If you enjoy interacting with the public and can maintain a professional and courteous level of professionalism then becoming a Security Concierge is perfect for you. In this position, you will be the first person that the public interacts with at apartment buildings, hotels and resorts. Besides having to greet customers you will also have to assist them when they are leaving. This means you should be good at writing as you may have a lot of entries to make with regards to visitors and other tenants of the building that you’ve been assigned to. It’s a good position for those who truly love meeting new people and who are good at conversationally providing information. While you will be expected to be courteous you may also be called upon to be assertive from time to time. This especially applies to unauthorized people who try to gain access to your building. The job is still heavily focused on providing security and as such, you should have the skills necessary to protect both the building and those who frequent it. If there is any disturbance, such as a rowdy guest, you will be expected to step in and help them leave the premises.

Wage rate hourly

£9.5
£17
Starter
Experienced

Typical hours

20 to 48 hours a week usually includes weekends

Requirements

Door Supervisor Licence or Security Guard Licence

Total cost

Between £350 and £440 including your licence fee

How to become a Security Concierge

Becoming a Security Concierge is a great way to open the door to the world of security as well as customer service. Before you can be considered for employment you will have to obtain the relevant license. Two licenses are suggested for this position. They are the SIA Door Supervisor License or the Security Guard License. Both of these licenses will equip you with the skills that you need to properly carry out the duties of a Security Concierge. They will help you learn about the essentials of security and how to efficiently carry out your role.  You can choose one out of the licenses but bear in mind the better qualified you are the more you stand to make a better wage.

 

Course cost

The general security guard course is a four-day course and costs £179.99. 

The SIA door supervisor license is a six-day course that also features multiple-choice exams as well as practical assessments. The training for the license starts at £199.99. For only an extra £20 and two days, we think it’s best to cover your bases and be licensed for venues and positions which involve the sale of alcohol. This way you can be posted to a wider variety of assignments which could mean more cash for you.

There is also a license fee to pay after training of £190.00 and it is valid for three years.

You can apply and pay for your license, at a local post office or online. The total cost of the course and the license is £439.99. Some companies also require that you have a CCTV License.

 

Legal Requirements

The SIA license requires you to: 

  • Be over 18 years of age
  • Have proof that you are allowed to work in the UK ( such as a visa) 
  • A criminal background check
  • A mental health check 
  • Have passed your SIA course

 

You can find out more about the mental health requirements as well as the criminal background check in other blogs on the site.

Become a Security Concierge

Start a successful career as a Security Concierge by following these steps:


1
STEP ONE
Book your Door Supervisor course or Security Guard

This is the first step to become a Security Concierge

2
STEP TWO
Pass the course

Can consist of multiple choice exams and includes a physical assessment.

3
STEP THREE
Apply for your SIA Licence

You can apply for your licence through the postoffice after passing the course

4
STEP FOUR
Apply for jobs in your area

Once you have your licence, you can start applying for Security Concierge jobs in your area


COURSE PRICE FROM

£159.99

LICENCE FEE

£190

VALID FOR

3 years

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Typical job description and responsibilities

You can expect to have many duties if you decide to become a Security Concierge. The job is a combination of customer service and security.

Security Concierge Duties and Responsibilities:

  • You will be responsible for the security of your area
  • Since you are posted at the front desk you may also have administrative duties such as answering telephones
  • You may also be expected to monitor CCTV and other security alarm systems to ensure the building is safe
  • From time to time you may also have to interact with the management team of the building to implement security strategies
  • There will be assignments where you will control the door access and will have to remain alert so as not to leave guests waiting for too long to enter the building

 

Following training for this role, you will be equipped with the skills to:

  • Managing deliveries and shipments
  • Detect suspicious behavior
  • Supervise and control access to your assigned location
  • Effectively monitor alarm systems

 

Night Shift Security Officers are also responsible for:  

  • Completing documentation
  • Monitoring CCTV activity
  • Providing customer/resident service when necessary

 

Working Conditions

This is a job that depends on your ability to deal with people. If you enjoy meeting new people and helping others this can be a great position for you. Even though most of your efforts will be on customer service, security is still the main priority. You can expect to be kept busy during your shifts and you’re expected to be courteous at all times. It’s a job that can become financially rewarding as you gain more experience.

 

Skills and personal qualities required: 

A Security Concierge needs to be:

  • Courteous to clients
  • Physically fit
  • A quick problem solver
  • Able to communicate with the rest of the team in the event of an emergency
  • Ability to understand and use the right security systems
  • Knowledgeable of licensing laws and health and safety regulations
  • Able to write reports

 

Education required

It's really important that your English skills are proficient for this role. Besides the fact that you will be interacting with many people during your shift it can help to set you apart from employers. You should remember that anyone who is allowed to work in the UK can take the SIA course to become licensed. Therefore having the right English language skills can be a great asset especially since this position requires a lot of communication with clients and coordination with your peers.

 

Benefits of the jobs/perks

  • Increased earnings as you become more trusted at your
  • Learning more about customer service
  • Learning more security monitoring systems
  • Learning how to respond to emergencies

 

Life skills they would acquire

Since the primary focus of this job is on helping people and providing excellent service it could help you in your interactions with people in your own life. You will also learn a great deal about customer service and this can help you in the general job market or other aspects of security.

You can also expect to:

  • Learn about property management skills
  • Become great at dealing with customers
  • Learn conflict management skills

How much does a Security Concierge actually earn

Wage rate and hours

This is a position where you can earn a lot, but of course, this is dependent on your experience. It will also depend heavily on how you interact with the people that you meet daily. Many officers work on a 12-hour shift basis. You can also expect to work between 28 to 40 hours a week, usually on four days on 4 days off basis. This may also include weekends.

 

How much does a Service Concierge earn?

There are significant opportunities for growth in this aspect of security because of the level of professionalism that you must show. Most officers start off making around £9.50 an hour. As you gain the necessary experience on the job you could see that increase to as much as £17.00 an hour. The more years you can spend with a client the better chances you have of getting a better wage if they come to trust your level of service. 

The table below shows how much you could earn: 

 

Experience

Hourly 

Typical weekly (40 hours) 

Typical annually (40 hours per week) 

Starter

£9.50 to £12

 £380 to £480

£19, 760- £24, 960

Mid-level

£12 to £17 

£480 to £680

£24, 960 - £35, 360

Head

£17+

£600+

£35, 360+

 

 The salary for this position is quite attractive but you should also bear in mind that you will be held to a different standard. Your employer will expect a level of professionalism at all times that also extends to the way you present yourself. That means you should always be sharp in your uniform. You will also be expected to be courteous to all the people that you interact with. When starting, you can expect to make about £9.50 an hour so you can expect an annual salary of at least £19,760. As you gain more experience you could get to the point where you receive about £17.00 an hour and an annual salary of at least £35,000.

Which personality traits suit this career the most

  • Detail Orientated
  • Alert
  • Dedicated
  • Trustworthy
  • Communication Skills
  • Strategic Thinking

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