Alarm Receiving Centre Operator

Are you looking for a new chance to get into the security industry or are already a professional looking to continue their career? Would you like to feel rewarded with competitive salary and a feeling of accomplishment?

Working in a Secure NSI accredited environment within an Alarm Receiving Centre (ARC), you will be required to monitor various types of alarms, including but not limited to: Intruder, PA , Fire and CCTV Across the UK. Predominantly, this role is telephone based and you should have the ability to provide excellent customer service in a call centre environment. The ideal candidate will have the ability to solve problematic situations, good listening skills and patience, offering customers assurance and clarity. The main duties are:

· Processing Incoming telephone calls, liaising with customers, clients and Security Companies

· Handling and management of high priority/life or Non-life alarms

· Helpdesk Desk support to our clients and store staff

· Updating and reporting on clients recorded information

Full training will be provided, together with on-going relevant training. However experience in the following would be an advantageous:

· IT experienced and confident in the use of Microsoft Office suite, sending emails, accurate data input

• Good clear telephone voice and helpful telephone manner
• Ability to listen
• Self-motivated, willingness to learn and good work ethics ie punctual, reliable, team member
• Ability to manage internal and external relationships
• The ideal candidate will have a valid CCTV SIA licence or be willing to attend a three day course to obtain the SIA CCTV qualification (Company Funded).

Continual 12 hour shifts 4 on 4 off days and nights. Hours of work are: 4 x 12 hour shifts (7am-7pm or 7pm-7am) then 4 days off, alternating every 2 weeks. Plenty of overtime available if required, but not compulsory.

All offers of employment are subject to the receipt of satisfactory references from previous 5 years employment history, police (CRB check) and credit checks.

Own transport is recommended due to the location unless you live in the Hengrove/ Bishopworth/ Whitchurch areas.