Lead Officer

Responsible for managing daily operations in accordance with the client and G4S policy and 
procedures within the confines of UK workplace and H&S regulations, best practice and law.
To manage the day to day operational requirements of the contract in line with customer and 
contractual expectations by leading and developing the site security / response team. 
To be the initial management contact on operational security matters, ensuring a consistent 
quality service delivery and prompt responses to all incidents.
Medical emergency response – responding to request, 1st aid medical treatment on 
scene, escalation to and liaising with external services, accident forms, report writing, 
Corsica.
Job responsibilities

● 1st aid requests dealt with at Occupational Health Department (out of duty nurse hours of 
business)
● Accident report writing, medical reports, medical log, transfer requests from OHD to/from 
hospital.
● Responding to spillages that may have a contamination impact to the environment – oil, 
paint, solvents, petrol/diesel etc - contain, clean up, escalation, report BA trained, use of 
gas detection equipment, PPE, spill kits, vetta drainage inflation equipment
● Flood response – pumping, creation of dams, clean up, reporting.
● Plan, organize, conduct and control operations as per the individual site instructions.
● Carry out operational audits of site equipment and paperwork. 
● Plan and supervise and conduct on-site training as per training programme.
● To manage the Contract Security Personnel working at the location and take 
responsibility for the professional conduct, coaching & development of the team.
● To act as a key contact for all daily operational security matters across the contract.
● Be responsible for all security activities & standards of all security personnel, and ensure 
that all incidents are managed and responded to in accordance with agreed policies and 
procedures.
● Provide a highly visible security presence on and around site.
● To operate internal and external patrols.
● To provide car park patrols and apply restrictions as required.
● Respond to emergencies immediately and request for assistance where required.
● Reporting instances on and around the site.
● Operate search policy as per instructed by the client
● Carry out initial investigations and report writing on incidents, accidents, damage, 
suspicious activities and parking.
● Perform as instructed locking and unlocking duties.
● Ensure that all Policies and Procedures for the cleint and G4S are followed.
● To ensure that the security teams are briefed on events or changes in procedures that 
have been implemented or are due to be introduced.
● Report & liaise on a daily basis with the PA5S and G4S Management teams to ensure 
effective communication of all matters pertaining to the delivery of a high standard 
● professional security & response service to the client
Ensure appropriate training (derived from both internal & external courses) are delivered 
to individual staff in accordance with their rank / responsibilities & identified training & 
development needs
● Drive and develop the team in relation to Security Skills coaching and needs.
● Ensure the Health & Safety Files (including Risk Assessments & Tool box Talks) are up 
to date, accurately reflect the legal & company requirements of Health & Safety 
legislation.
● Ensure all security personnel are fully informed / briefed in relation to both the WI’s, AI’s 
& the H&S documentation.
● Report immediately to the G4S Contract Manager any action or inaction which 
compromises safety.
● Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy 
condition at all times.
● Report missing, damaged or unserviceable equipment to the G4S Contract Manager;
● Cooperate with G4S and the client so that the company can carry out its statutory duty 
under Health and Safety at work etc Act 1974, and all relevant statutory provisions.
● Not intentionally or recklessly interfere with or misuse any property, equipment IT 
hardware or systems in the interests of health, safety and welfare. 
● To provide first line response to all incidents, Fire, Security, Environmental and Health & 
Safety and manage these in accordance with laid down procedures.
● To provide effective support to the client’s Incident Management representative and 
undertake incident management responsibilities as defined by the client.
● Work in partnership with service partners and customers’ representatives, ensuring all 
aspects of site Security and Fire Prevention requirements are effectively managed.
● To manage the deployment of the Security Team by way of planning, coordination, 
allocation and supervision via the compiling of rosters etc to cover both duties, holidays 
and absence.
● Ensure that all staff work in safe conditions, acting upon all reports of accidents and 
faults and that staff carry out their duties in accordance with procedures and policies. 
● To raise the profile of security ensuring that customers are well informed at all times of 
procedures and processes. 
● To manage on a day to day basis the CCTV, Fire and Security systems installations, 
ensuring that all staff are fully trained and competent in their roles and carrying out their 
required duties. 
● To undertake any other tasks as identified by the G4S Management team or Client 
being for the good and benefit of the service to the customer. 
● Any other duties deemed to be appropriate or necessary to the post.
● Be aware of policy and procedures owned and changed from time to time by G4S.
● Be aware of policy and procedures owned and changed from time to time by the client.
● To follow any other reasonable, safe and ethical instruction as directed by the G4S or the client,
Ensure all staff are trained and able to carry out their duties in accordance with site 
procedures and policies.
● Establish and manage a security team that is well turned out, motivated, well-informed, 
focused and clear about its role and objectives.
● To carry out ad-hoc welfare and communicational visits to officers on post, ensuring that 
the procedures in place are being adhered to and concerns raised can be dealt with or 
highlighted.
● Maintain and follow fair and consistent disciplinary procedures, with appropriate action 
as necessary.
● Ensure all employees are motivated and trained to the required standard and subject to 
regular effective performance monitoring.
● To ensure that all new starters have been issued with the correct items of uniform and 
equipment, that they are formally introduced to their site and that all induction training 
and documentation has been completed with all RA’s read and signed prior to being 
permitted out onto the plant.
● Play a proactive part in the control of staff turnover by welcoming new starters and 
refraining from defamatory comments regarding the company and / or site.
● Effectively manage and reduce absence, including the return to work process and acting 
as point of call for sickness/absenteeism reporting. 
● Effectively source cover from within the site team to cover late notice absence.
● Proactively mentor your officers to ensure their responsibilities are being met.

Equipment
Control use of radios, Tablets, POP handsets and other equipment, ensuring regular 
audits are carried out.
● Ensure lawful, safe, efficient and economical use and recording of all supplies and 
consumables.
● Ensure accurate records are maintained covering all equipment including alarm 
systems, monitoring and recording devices, reported as defective and ensure 
appropriate and timely response and repair of equipment.
● Ensure that all equipment is managed, used, monitored and reported defective in 
accordance with BMW policies and procedures. 
● Ensure all BMW equipment is managed in accordance with the site process.
● Ensure daily, weekly and monthly checks are completed with attention to detail and 
within the predetermined time frames.
● Ensure all site keys are managed and accounted for at each daily handover.
● Ensure medical equipment checks are completed in accordance with site procedures.
● Take full ownership and responsibility for the equipment checks delegated to your team.
● Ensure any missing or damaged items are escalated with a full investigation to both 
PA5S and the G4S Contract Managers at the earliest opportunity.
● The team leader will be held personally responsible for all discrepancies relating to their 
shift when assessed at monthly SLA meetings.
● Ensure there are no gaps in the aforementioned checks prior to leaving for a period of 
rest days.
● Ensure your team are issued with full and well turned out uniform at all times with any 
discrepancies escalated to the G4S Contract Managers as soon as practicable.

Administration
Provide accurate and timely information for the preparation of reports and planning. 
● Ensure all extra cover requests are accurately monitored and recorded and escalated to 
your line manager.
● Ensure provision of adequate information for proper personnel administration of 
employees.
● To be responsible for the examination and submission of, and actions relating to, all written reports and ensure compliance with SLA requirements, minimizing associated risks to the company 
and to the customer.
● Ensure all staffing hours are correctly logged into the daily manning sheets and ensure 
that errors with payroll are dealt with directly & promptly by escalating to the G4S 
Contract Managers
● Ensure compliance with legal, Company and contractual obligations at all sites, such as 
the Data Protection Act, Health and Safety at Work Act, procedures outlined in the
Company handbook, Work Instructions and Assignment Instructions.
● To be responsive to all email communications from G4S management and the PA5S 
team.
● The team leader will be held personally responsible for all discrepancies relating to their 
shift when assessed at monthly SLA meetings.
Qualification
- A Level or equivalent in English & Maths
- NEBOSH or IOSH as a minimum
- FREC 3 or FAAW as a minimum
- Full and current driving licence – HGV is desirable but not mandatory. License to be 
checked prior to driving company vehicles
- Physically fit to pass a site related medical 
- No aversion to working at height or in confined spaces
- Excellent communication skills are essential – report writing, 1-2-1 dialogues, radio communications, log book entries