Community Stories
Welcome to the heart of Get Licensed—where security officers, trainers, and industry professionals share their journeys, insights, and everyday experiences. This is where the profession comes to life through the people who live it.

Real People

Real Stories

Real Impact











Highlights from our journey in security, showcasing the moments that shaped our growth and commitment.

Door Supervisor
“I saw an elderly lady struggling to pull her suitcase through the underground, so I stepped in to help her onto the train. As she got on, the doors closed, leaving me behind with her suitcase. I was confused about what to do, so I asked the underground authorities.”
“They told me there was nothing I could do and to leave the suitcase with them in case she comes to collect it later. The next day, management handed me a letter from the woman, thanking me for my kindness, along with a £20 note inside. It was such a rewarding moment.”

Security Officer
“I was standing near the door when two people came into the store. They stole some items—shirts, pants, a card, and some shoes—and tried to leave. I noticed them and said, ‘Guys, can I see your bag?’ They claimed they had just found the bag in the store and didn’t know what was inside.”
“I took the stolen items back from them and informed the manager. The manager was very happy, and that was a proud moment for me.”

Security Officer
“To be a good security officer, you need to stay very active and punctual. Focus is key—you can’t be distracted, like using your phone. You have to keep your eyes and ears sharp, paying close attention to everything around you.”
“It’s not always easy to tell the difference between customers and those who might cause trouble, so you need to be highly observant and sensitive. Recognising who is a genuine shopper and who could be a shoplifter is a skill that takes practice.”

Door Supervisor
“I work as a security guard to protect people. I love the job, similar to being a police officer—watching people and detecting. That’s why I chose to work for a security company.“
“Helping someone, even when it’s not part of my job, makes me feel so happy. I’m fully satisfied with what I do.”
All community stories
Stories of progress
Trainer Insights
A day in the life
From the classroom
16 stories found

SECURITY OFFICER

SECURITY OFFICER

DOOR SUPERVISOR

DOOR SUPERVISOR

DOOR SUPERVISOR

DOOR SUPERVISOR

SECURITY OFFICER

SECURITY OFFICER

SECURITY OFFICER
