Unit 3: Conflict Management for the Private Security Industry

Q1.
In the S.A.F.E.R. approach, what does the "R" stand for?
Q2.
A common trigger of aggression is when a person:
Q3.
Which of the following is a characteristic of passive behaviour?
Q4.
Which of the following is most likely to aggravate a customer?
Q5.
In the S.P.A.C.E. model, what does "C" stand for?
Q6.
What is the purpose of conflict management procedures?
Q7.
Which of the following is an example of constructive communication?
Q8.
Under Health and Safety legislation, employees must take reasonable care for the safety of:
Q9.
One of the main violence related risks faced by staff in the workplace is:
Q10.
What is one of the main reasons for reviewing incidents of work-related violence?

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