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Unit 3: Conflict Management for the Private Security Industry

Q1.
Which of these is not recognized as being a way of overcoming communication barriers?
Q2.
Which of the following method is correct when dealing with conflict situations?
Q3.
In order to resolve a conflict situation, it is important to develop a sense of trust with the other person by:
Q4.
What is the main way in which sharing good practice can help to reduce incidents of workplace violence?
Q5.
Which of these would not be a good way to de-escalate a potential conflict situation?
Q6.
Which of these is a non-verbal way of signaling non-aggression?
Q7.
Which of these factors is most likely to inhibit an angry response?
Q8.
A recognized strategy for defusing high-risk conflict is to:
Q9.
Under Health and Safety legislation, employees must take reasonable care for the safety of:
Q10.
Which of the following is an example of negative communication?

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