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Unit 3: Conflict Management for the Private Security Industry

Q1.
What must an employer do to identify potential hazards?
Q2.
Which of these is not recognized as being a way of overcoming communication barriers?
Q3.
What is the first stage in the process of a dynamic risk assessment?
Q4.
Which of the following method is correct when dealing with conflict situations?
Q5.
Which of these would generally be considered to indicate aggression?
Q6.
Which is NOT a common cause of conflict?
Q7.
When dealing with unacceptable behaviour, it is important to be:
Q8.
What is the best definition of a win-win approach to a conflict situation?
Q9.
Which of the following is a basic type of risk assessment?
Q10.
What can poor communication lead to in the workplace?

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