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Frequently Asked Questions

Click on a course below to see list of FAQ's

Door Supervisor

Q: What is the aim of this course?

To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).

One of the requirements of the SIA licence is that you hold a recognised qualification, and the Level 2 Award in Door Supervision is the requirement for the SIA Licence.

The SIA Door Supervisor course is run over three days and has 30 hours of tuition with 2 hours of exams. The exams consist of four multiple choice papers with pass marks of 70% and a physical intervention assessment.

NOTE: If you work as a Door Supervisor without an SIA licence you are liable to a fine and/or prison time. For more information on SIA licensing or the SIA Door Supervisor course please call us for details. 

 
Q: Who is this course for?
New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004. WIll need to undertake the SIA training to be able to apply for the SIA licence
Q: What are the benefits?

The SIA recognised Level 2 Award for Door Supervisors  will enable you to apply to the SIA for a Door Supervisor licence, and by obtaining this SIA licence you will increase your employment opportunities.

Although the course syllabus will provide you with the basic knowledge needed to pass the exams, our instructors will also demonstrate to you the real life practicalities of being a SIA Door Supervisor or SIA Security Guard, so that when you eventually start work you will feel much more confident in your new role.

Q: How can I book the course?
You can book the course online (Click here to Book Online) or by calling us on 0845 838 7074.
Q: Can I pay by debit or credit card?
Yes you can pay using your credit card or debit card on the internet, and over the phone, however we do not accept card payments at the venue.
Q: Can I pay on the day?
Yes, you may pay on the day in cash, however you will not be entitled for the Online Discount.
Q: Is the course cheaper if I book in advance?
Yes, the course is £20 cheaper if you book and pay online atleast 4 weeks in advance.
Q: When will I receive my result?
Results are mostly (95% of the time) published on our website after 14 working days of exam date. We aim to notify you the same day your training provider forwards the results to us.  We will also send you an SMS to inform you when your results are available.
Q: When will I receive my certificate?
Certficates are dispachted 4 - 6 weeks after successful course completion via Royal Mail - Recorded Delivery. We aim to post your certificate within 2 days after receiving it from your training provider. We will send you an email with the tracking number when your certificate is dispatched.
Q: Do I need my certificate to apply for SIA Licence?
No, you do not need your certificate to apply for SIA Licence.
You can apply for SIA Licence as soon as you have your result.
Q: I want to work as a Security Guard, is this course right for me?
Yes, you may work as a security guard if you hold a Door Supervisor licence, however will not be allowed to work as a Door Supervisor if you hold a security guard licence.

This makes Door Supervisor course more valuable.
Tesco/Asda and now most shopping centres are licenced premises reducing the possibility of working at different sites.
Q: Do I have to complete the e-learning?
E-Learning is madatory and must be completed before the course by logging on to http://e.get-licensed.co.uk.
Q: What ID documents do I have to bring along?
It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

Two passport size photos

Original passport of any nationality or UK photo drivers licence

Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.
Q: Will the course material be provided?
A link to our handbook is provided in the booking email. You can also purchase the handbook if you would like it a paper copy.
Q: Who will be my training provider?
Your training provider will depend on your location and the particular course you've booked. You will receive full details of your training provider once you've booked and paid for your course.
Q: What happens to my money after I book?

When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.

 
Q: Who am I booking with?
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed.
Q: What name will appear on my card statement?
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Q: How do I speak to the provider of the training I have booked?
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
Q: I paid but I have not received a booking confirmation email
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
Q: I did not like my training and would like to lodge a formal complaint, what do I do?

You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.

Security Guard

Q: I want to work as a Security Guard in the retail sector, is this course right for me?
Yes, you may work as a security guard if you hold a Security guard licence, however will not be allowed to work as a Door Supervisor if you hold a security guard licence.

This makes Door Supervisor course more valuable.

Tesco/Asda and now most shopping centres are licenced premises reducing the possibility of working at different sites.
Q: What is the aim of the course?

To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).

One of the requirements of the SIA licence is that you hold a recognised qualification, and the Level 2 Award in Security Guarding is the requirement for the SIA Licence.

The SIA Security Guarding course is run over three days and has 22 hours of tuition with 2 hours of exams. The exams consist of three multiple choice papers with pass marks of 70% and a physical intervention assessment.

NOTE: If you work as a Security Guard under contract with a security company without an SIA licence you are liable to a fine and/or prison time. For more information on SIA licensing or the SIA Security Guard course please call us for details.
Q: Who is this course for?
New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004. WIll need to undertake the SIA training to be able to apply for the SIA licence
Q: What are the benefits?

The SIA recognised Level 2 Award for Security Guarding  will enable you to apply to the SIA for a Door Supervisor licence, and by obtaining this SIA licence you will increase your employment opportunities.

Although the course syllabus will provide you with the basic knowledge needed to pass the exams, our instructors will also demonstrate to you the real life practicalities of being a SIA Security Guard, so that when you eventually start work you will feel much more confident in your new role.

Q: How can I book this course?
You can book the course online (Click here to Book Online) or by calling us on 0845 838 7074.
 
Q: Can I pay by debit or credit card?
Yes you can pay using your credit card or debit card on the internet, and over the phone, however we do not accept card payments at the venue.
Q: Can I pay on the day?
Yes, you may pay on the day in cash, however you will not be entitled for the Online Discount.
Q: Is the course cheaper if I book in advance?
Yes, the course is £20 cheaper if you book and pay online atleast 4 weeks in advance.
Q: When will I receive my result?
Results are mostly (95% of the time) published on our website after 14 working days of exam date. We aim to notify you the same day your training provider forwards the results to us.  We will also send you an SMS to inform you when your results are available.
Q: When will I receive my certificate?
Certficates are dispachted 4 - 6 weeks after successful course completion via Royal Mail - Recorded Delivery. We aim to post your certificate within 2 days after receiving it from your training provider. We will send you an email with the tracking number when your certificate is dispatched.
Q: Do I need my certificate to apply for SIA Licence?
No, you do not need your certificate to apply for SIA Licence. You can apply for SIA Licence as soon as you have your result.
Q: Do I have to complete the e-learning?
E-Learning is madatory and must be completed before the course by logging on to http://e.get-licensed.co.uk.
 
Q: What ID documents do I have to bring along?
It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

Two passport size photos

Original passport of any nationality or UK photo drivers licence

Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.
Q: Will the course material be provided?
Yes, we will provide you with the full course material on a CD, it is recommended that you bring along a laptop computer.
Q: Who will be my training provider?
Your training provider will depend on your location and the particular course you've booked. You will receive full details of your training provider once you've booked and paid for your course.
Q: What happens to my money after I book?
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.
Q: Who am I booking with?
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed.
Q: What name will appear on my card statement?
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Q: How do I speak to the provider of the training I have booked?
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
Q: I paid but I have not received a booking confirmation email
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
Q: I did not like my like training and would like to lodge a formal complaint, what do I do?
You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.

CCTV Training

Q: What is the aim of this course?

The need for quality training of Closed Circuit Television (Public Space Surveillance) Operatives has long been recognised. Too often a highly sophisticated system has been carefully planned, expertly installed and commissioned with little or no thought given to the training of those people responsible for its use. This three-day course is designed to assist companies in the provision of basic job training that meets the SIA requirements for licensing. Delegates will gain an in-depth understanding of the current legislation pertinent to their work and invaluable knowledge relating to the purpose and principles of CCTV surveillance systems.

Q: Who is it for?

This course is appropriate to new entrants to the industry; people transferring from other security functions, as well as those, whose job includes some elements of Closed Circuit Television (Public Space Surveillance), and existing security staff requiring a qualification in order to apply for an SIA licence.

Q: What are the benefits of this course?
On completion of this course, candidates will have achieved the required level of knowledge and understanding in the areas listed.
Q: How can I book this course?
You can book the course online (Click here to Book Online) or by calling us on 0845 838 7074.
Q: Can I pay by debit or credit card?
Yes you can pay using your credit card or debit card on the internet, and over the phone, however we do not accept card payments at the venue.
Q: What if I fail the CCTV exam?
If you fail the CCTV exam, you may resit for the exam at an extra cost of £40.
Q: When will I receive my result?
Certficates are dispachted 4 - 6 weeks after successful course completion via Royal Mail - Recorded Delivery. We aim to post your certificate within 2 days after receiving it from your training provider. We will send you an email with the tracking number when your certificate is dispatched.
Q: When will I receive my certificate?
Certficates are dispachted 4 - 6 weeks after successful course completion via Royal Mail - Recorded Delivery. We aim to post your certificate within 2 days after receiving it from your training provider. We will send you an email with the tracking number when your certificate is dispatched.
Q: Do I need my certificate to apply for SIA Licence?
No, you do not need your certificate to apply for SIA Licence.
You can apply for SIA Licence as soon as you have your result.
Q: Does this course involve practical work with CCTV systems?
Yes, this course involves hands-on experience working with CCTV systems.
Q: It has been over 10 working days and I still have not got my result, what do I do?
We aim to notify you the same day your training provider forwards us your result. You can check your result ONLINE from our website by entering your email adress and post code. However If you cannot see your result, please call us on our dedicated Results Line : 0845 838 7074 select (Option 3)
Q: My name is spelt wrong on the certificate, what do I do?

If your name is spelt wrong on your certificate, you will have to send us a copy of your passport or driver's licence and we will re-issue you a new certificate, please note it takes over 10 days to recieve a new certificate.

Q: What if my certificate is lost in the post?
A new certificate can be ordered at an extra cost of £35.
Q: Do I have to complete the e-learning?
E-Learning is mandatory and must be completed before the course by logging on to http://e.get-licensed.co.uk.
Q: What ID documents do I have to bring along on the course?
It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

Two passport size photos

Original passport of any nationality or UK photo drivers licence

Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.
Q: I have already done my Security Guard or Door Supervisor training, do I have to attend the full course?
If you have completed your Door Supervisor or Security Guard training after August 2010 and have the new QCF qualfication, you will be exempt from the Unit 1 - Working in the Private Security Industry unit.
Q: Will the course material be provided?
Yes, we will provide you with the full course material on a CD, it is recommended that you bring along a laptop computer.
Q: Who will be my training provider?
Your training provider will depend on your location and the particular course you've booked. You will receive full details of your training provider once you've booked and paid for your course.
Q: What happens to my money after I book?
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.
Q: Who am I booking with?
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed.
Q: What name will appear on my card statement?
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Q: How do I speak to the provider of the training I have booked?
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
Q: I paid but I have not received a booking confirmation email
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
Q: I did not like my like training and would like to lodge a formal complaint, what do I do?
You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.

Top-up Training for Door Supervisors

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Advanced PI and Handcuff

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APLH - Personal Licence

Q: Who is the Course for?

The Personal Licence award is a nationally recognised qualification designed for anyone authorising the retail sale of alcohol in licensed premises including


* Pubs
* Bars
* Hotels
* Restaurants
* Off Licences
* Supermarkets
* Convenience stores
* Sports & Social Clubs
* Entertainment establishments
* Nightclubs
* Leisure parks
* Casinos
* Any other venues where alcohol is sold

Q: How is the course assessed?

40 multiple-choice questions test at the end of the course.

Q: How long will the results take?
Results are given within 10 working days for paper based exam. We aim to inform you the same day your training provider forwards us your result.
Q: What is the cost of the course?
Get Licensed offers nationwide NCPLH/APLH training at the cost of £119, which includes all training materials and examination cost.
Q: How do I apply for personal licence?
After passing your PLH course, you will have to contact your local council to apply for your licence. A Personal Licence application at present costs £37.00. You will also need to pay for a criminal records check. If you do this online via Disclosure Scotland it will cost £22.00
Q: How long is a personal licence valid for?
A personal licence is valid for 10 years.
Q: What is the difference between classroom based and e-learning.
Classroom courses are held at our centres in London, Birmingham, Manchester and Leeds followed by an exam, for the convenience of our attendees they also have an option to complete the e-learning and attend the exam only in any city near them.
Q: Do I have to complete the e-learning?
If you have selected an exam only location it is mandatory for you to complete the e-learning by logging on to http://e.get-licensed.co.uk
Q: Who will be my training provider?
As we use a number of trainining providers depending on your location and training course, information regarding your training provider is only available after you book the course.
Q: What happens to my money after I book?
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don't exist and so keep us both safe from fraud.
Q: Who am I booking with?
You are booking with the provider of the courses or class that want to attend, not with Get Licensed. Get Licensed Marketplace is simply the booking platform - we provide the technology and the payment processing that allows you to book online, but the provider of the course or class is who you are booking with. They are responsible for the delivery of the class, not Get Licensed, and your contract is with the provider of the class, not Get Licensed
Q: What name will appear on my card statement?
Since all bookings are taken using Get Licensed secure booking and payment system, the name that will appear on your statement will be Get Licensed/EFS, rather than that of the provider of the class.
Q: How do I speak to the provider of the training I have booked?
Once you have booked and paid, we will send you the provider's details so that you can make contact if you need to. We will also send the provider your contact details so that they can talk to you if there is subsequently a problem. We do not release your contact details or those of the provider until after your booking is confirmed to protect buyers and seller and protect the integrity of the Marketplace
Q: I paid but I have not received a booking confirmation email
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us at using the green support tab on our homepage in order to be sent another copy of your booking confirmation.
Q: I did not like my like training and would like to lodge a formal complaint, what do I do?
You need to take this up with the provider of the class, not with Get Licensed. Get Licensed's role is to provide you with access to as wide a range of options for classes as possible, and to make it easy to book them online, but we cannot arbitrate between attendees and providers over disagreements about class content.

When you buy a class using Get Licensed Marketplace, you do so on the basis of the information supplied by the provider at the time of booking, so any queries or disputes need to be raised with the provider directly. The information provided about classes and providers is created by the provider, not by Get Licensed and by booking using this platform, you acknowledge this.