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Booking Office Licence

In Scotland, you need a booking office licence for operating premises that take bookings for 4 or more taxis and private hire cars.

LICENCE Name

Booking Office Licence

AUTHORITY

Local council

TIME TO GET LICENCED 28 days (varies depending on local council)
COST £285
VALID FOR 3 years
ELIGIBILITY 18+ years
STEPS TO GET LICENSED
1

You must display a notice in or near your premises for 21 days from the date you make your application stating:

that you’ve made an application for a booking office licence
the particulars specified in your application
that any objections to your application must be made to the council, how they must be made and the deadline for doing so
2

You must send notice to the council stating that you’ve advertised notice of your application.

3

The following documents should be provided with your application

a layout plan of the premises
a public liability insurance certificate
a detailed written policy for dealing with complaints from members of the public
Get Licenced

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What is a booking office licence?

While taxi and private hire car apps like Uber are aplenty, many people still prefer to book transport from a local taxi operator.

In Scotland, it is a legal requirement to have a booking office licence if you are a taxi operator that take bookings for 4 or more taxis and private hire cars.

You must have a booking office licence for the premises where the bookings are taken. The licence can be in the name of an individual person, a partnership, limited partnership or limited company. You must also name the person responsible for the day-to-day management of the office.

How to apply for a booking office licence

Booking office licence applications must be made via your local council. You can find the contact details for your local council at the Official UK Government Website.

Conditions of booking office licence

Once you have a booking office licence, you must keep records of:

  • every booking made from your premises
  • the registration number of the vehicle hired and the name of the driver for every booking

You must also make sure that the vehicles and drivers you use have the correct licences. The local council may add local conditions for granting or renewing licences.

NOTE - The police or local council can inspect your premises at any reasonable time. You must be able to produce any records that you should be keeping under the terms of your licence, otherwise you may face paying a fine.

FAQs

Anyone who runs a taxi booking office that take bookings for 4 or more taxis and private hire cars.
No licence is required where the number of relevant vehicles in respect of which bookings are taken does not at any time exceed 3 vehicles.
A booking office licence usually lasts for 3 years, after which you’ll need to renew it, following the same process with your local council.