Free SIA Training Mock Exam - Unit 1 Working in the Private Security Industry

Q1.

What should be done if switching has not resolved a problem?

Pass on to someone in a better position to help

Escalate the conflict

Ignore the issue

Repeat the same strategy

Q2.

What are the two relevant sides of the brain?

Irrational and emotional

Rational and social

Rational and emotional

Rational and psychological

Q3.

What is the correct order in the basic elements of communication?

Receiver sends message - Sender responds

Sender decodes message - Receiver encodes message

Sender encodes message - Receiver decodes the message

Receiver encodes message - Sender decodes message

Q4.

Professional support should be available for security operatives after a conflict situation because:

It will reduce complaints

It will help pick up patterns and correct any poor practices

It will help the security operative get a promotion

It will help staff get back to work

Q5.

What is the main way in which sharing good practice can help to reduce incidents of workplace violence?

It will improve the relationship between security staff and management

It will provide health and safety inspectors with evidence of continuous procedual improvement

It can highlight problems that re-occur and help to identify long term solutions

It will enable management to identify weak staff members and remove them from the organisation

Q6.

Which of these statements would best help calm a person who is angry?

If you continue to behave like this I will have to call the police

If you want me to help you I suggest that you behave yourself

Unless you calm down I am going to have to reject you

I Understand why this situation has made you angry and upset

Q7.

Which of these is a non-verbal way of signaling non-aggression?

gesturing with open palms

standing square on to the other person

avoiding all eye contact

only paying partial attention to the other person

Q8.

Why is it important to report all incidents of violence?

To pick up trends

To look good in front of your manager

To get a pay rise

To get a promotion

Q9.

What is the best definition of a win-win approach to a conflict situation?

Explaining company procedures to the unhappy person so that they understand why you cannot help them

A solution which allows both parties involved in the situation to come away feeling satisfied with the outcome

Actively listening to the other person and making them feel that you understand their issues

Getting a colleague involved in the situation to see if they can find a resolution to the problem

Q10.

Which of the following best describes the concept of "Active Listening"?

Listening while multitasking

Nodding without understanding

Listening and paraphrasing what they have said

Speaking more than listening

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First AID at Work (FAW) - Level 3

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Paediatric First Aid Level 3

SIA Top-Up Training for Close Protection

Use of Mechanical Restraints (Handcuffs) - L3 Award

SIA Security Train the Trainer Masterclass

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Unit 3: Conflict Management for the Private Security Industry

Q1. What should be done if switching has not resolved a problem?

Q2. What are the two relevant sides of the brain?

Q3. What is the correct order in the basic elements of communication?

Q4. Professional support should be available for security operatives after a conflict situation because:

Q5. What is the main way in which sharing good practice can help to reduce incidents of workplace violence?

Q6. Which of these statements would best help calm a person who is angry?

Q7. Which of these is a non-verbal way of signaling non-aggression?

Q8. Why is it important to report all incidents of violence?

Q9. What is the best definition of a win-win approach to a conflict situation?

Q10. Which of the following best describes the concept of "Active Listening"?

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Q1.

What should be done if switching has not resolved a problem?

Q2.

What are the two relevant sides of the brain?

Q3.

What is the correct order in the basic elements of communication?

Q4.

Professional support should be available for security operatives after a conflict situation because:

Q5.

What is the main way in which sharing good practice can help to reduce incidents of workplace violence?

Q6.

Which of these statements would best help calm a person who is angry?

Q7.

Which of these is a non-verbal way of signaling non-aggression?

Q8.

Why is it important to report all incidents of violence?

Q9.

What is the best definition of a win-win approach to a conflict situation?

Q10.

Which of the following best describes the concept of "Active Listening"?